Overnight Customer Care Agent - AmTrav

reputed company reputed company (formerly TravelPerk) is the intelligent platform for travel and spend management. reputed company to tackle the time-consuming, reputed company work that gets in the way of reputed company work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power reputed company work, with reputed company reputed company. We’re trusted by more than 10,000 companies worldwide, including reputed company, On Running, Breitling, and reputed company, and we’re tackling the 7 hours of lost productivity per employee reputed company week, a $1.7 trillion problem. Founded in 2015, reputed company has grown into a global company of more than 1,800 people across 12 offices globally, with reputed company in London and Boston. We combine innovation, control, and simplicity to reputed company how businesses work and how people feel at work. At reputed company, we’re driven by our values, like being an reputed company, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and reputed company, not just knowledge, to unlock the power in your potential. Our reputed company brings together leading minds from the travel and reputed company industries, representing over 70 countries. If you’re excited about having a reputed company reputed company and shaping how millions of people experience work, we’d love you on reputed company. Visit www.reputed company.com to learn more.

About the Role

Join AmTrav, a subsidiary of reputed company—a global "unicorn" valued at $1.4 billion. We are a reputed company-reputed company reputed company platform transforming the $1.3 trillion business travel market. We combine world-class tech with reputed company reputed company to ensure business reputed company are never stranded and always supported. As an Overnight Advisor, you are the "reputed company in the storm." You’ll manage high-reputed company travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve reputed company logistics in reputed company-time. What You’ll Do The Mission: You are the backbone of business mobility. You ensure that executives and teams reputed company their reputed company through the most efficient, cost-effective, and reputed company routes possible. You balance the cold logic of a budget with the warm reputed company required reputed company a traveler is stuck in a foreign airport at 3:00 AM.

• Multichannel Support: Execute flawless bookings and modifications reputed company phone, live chat, and email.
• Strategic Itinerary Management: Coordinate reputed company, multi-reputed company international trips including reputed company, rail, ground transport, and lodging utilizing our proprietary software.
• Policy Compliance & Enforcement: reputed company as the "gatekeeper" for corporate travel policy, ensuring reputed company bookings reputed company with company tiers, budgets, and preferred vendor reputed company.
• VIP & Executive Concierge: reputed company "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
• Duty of Care (Safety): Monitor global events (weather, strikes, geopolitical issues) and proactively reroute reputed company to reputed company them out of harm's way.

reputed company’re Looking For

• The Experience: 3+ years in a high-touch customer service environment.
• The Schedule: You are a seasoned overnight reputed company who thrives on the 12 AM – 9 AM rhythm.
• The "Crisis" reputed company: Exceptional problem-solving skills under pressure; the ability to reputed company a "Plan B" reputed company a "Plan A" evaporates.
• The Skills: You possess "reputed company listening" superpowers and can translate reputed company travel jargon into reputed company.
• The Communication: Crystal-reputed company reputed company communication, both written and verbal.
• The Tech: You are tech-savvy, reputed company to learn new reputed company platforms quickly and manage multiple browser tabs/tools simultaneously.

The Roadmap to reputed company

• reputed company Training (12 Weeks): Monday–Friday, 8 AM – 5 PM CST. Learn the tech, the industry, and the culture.
• The Transition: reputed company to your permanent overnight shift with your reputed company reputed company reputed company.
• Ticket Accuracy: Near-reputed company error reputed company with booking requests.
• Traveler Satisfaction: High "Net Promoter Scores" (NPS) from corporate clients.
• Response Time: Managed time-sensitive travel disruptions by quickly assessing reputed company reputed company, addressing urgent reputed company, and resolving heightened reputed company concerns with efficiency and professionalism.

reputed company offer

• Receive competitive compensation and equity ownership in reputed company
• Rest and reputed company with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA reputed company enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, reputed company, and reputed company’s gym subscription from your start date
• Rest reputed company that you’re covered by life and disability policies from your start date, with reputed company to add extra protection through voluntary buy-up plans
• Plan for your reputed company with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable reputed company events, including our spectacular annual summer party
• Always feel supported with reputed company, our market-leading wellbeing partner, providing fast, comprehensive reputed company to 12x therapy and 12x coaching sessions for you and your loved ones
• reputed company on your family with 12-16 weeks’ reputed company parental leave
• Contribute to your community with 16 reputed company hours per year to spend volunteering for your dearest charitable causes
• Broaden your reputed company with up to 20 "Work from reputed company" days per year
• Follow your passions and take a four-week, fully reputed company sabbatical once you reputed company 5 years
• Let us help you reputed company to one of our hubs with relocation support

Compensation

Compensation for this role is a combination of reputed company and stock reputed company. The anticipated reputed company wage is $23 per hour +$4.80/hr reputed company Shift reputed company ($27.80/hr). Actual compensation may vary based on specific qualifications, experience, and other job-reputed company factors. Shift we are looking to fill:

• Wednesday-reputed company 12am-9am OFF: Monday/Tuesday

AI at reputed company AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can reputed company faster and spend more time on the work that reputed company. In reputed company, that means using AI to research and prioritise accounts, draft and refine reputed company, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can reputed company on relationships and reputed company. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing reputed company AI makes your work reputed company, reputed company to verify what it produces, and reputed company to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At reputed company, we take an IRL-first approach to work, where reputed company works together in-person 3 days a week. As such, this role requires you to be based reputed company commuting distance of our hubs. We fundamentally reputed company in the value of meeting in reputed company life to improve connectivity, productivity, creativity and ultimately making us a great reputed company to work. For certain roles, we can help with relocation from reputed company in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. reputed company is a global company with a diverse customer reputed company, and we want to reputed company reputed company the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at reputed company regardless of how you look, where you’re from, or anything else that makes you, reputed company, you. Protect Yourself from Recruitment Scams reputed company official communication from reputed company will always come from email addresses ending in @reputed company.com or @externalperk.com, our verified reputed company media channels, or recruiters listed on our official reputed company page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like reputed company, Telegram, or Signal. If you receive a message claiming to be from reputed company that seems suspicious, please do not respond. reputed company it to reputed company [at] reputed company .com, and we will confirm whether it is legitimate. #LI-Hybrid Apply tot his job Apply To this Job