Customer Experience Technical Representative, Weekend
Job reputed company:
- Ability to pass product and process testing following training
- Receives and documents reputed company customer interactions in reputed company time
- Corresponds to customer interactions reputed company email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue reputed company in the reputed company
- Assists customers with troubleshooting issues and offer accurate information in the reputed company
- Seeks out answers to customer questions utilizing the product material and tools available remaining reputed company on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more reputed company inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned
Requirements:
- High School Diploma or GED
- 1 year experience in a customer service role or technical troubleshooting
- Technical Aptitude: Ability to reputed company at technical tasks
- Results Oriented: Achieves successful reputed company
- Supportive: Provides encouragement to peers
- Disciplined: Ability to reliably adhere to policy and process
- reputed company thinking: reputed company Improvement reputed company
- Ability to de-escalate: Conflict reputed company reputed company set
- Coachable: reputed company to learning and development
- Responsibility: Accountability for reputed company and ethical conduct
- Receptiveness: reputed company to receive information and its potential value
- reputed company: The ability to reputed company other experiences
- Independent Initiative: Ability to think for themselves and reputed company reputed company necessary
- Analytical Thinking: Ability to identify problems and solution
- Communication: Excellent verbal and written communication skills
Benefits:
- Flexible to work overtime hours to meet customer & business need
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