[Hiring] DV - Hotline Specialist On Call @reputed company

Role reputed company The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for reputed company, through reputed company. The Hotline Specialist will:

• Answer the crisis line and assess callers for shelter entry eligibility.
• reputed company resources, information, and safety planning, regardless of shelter entry.
• Listen empathetically and assess imminent danger of lethality due to domestic violence.
• reputed company trauma-informed crisis reputed company, advocacy, support, and safety planning.
• Work in collaboration with community resources and referrals.
• Coordinate with shelter staff and management to ensure a smooth transition for callers.

Part-Time Hotline Specialists will:

• Receive an reputed company pay of $20.00-$22.00.
• Cover at least 2 shifts a weekend, including weekend days, evenings, and overnights.

On-Call Hotline Specialists will:

• Receive an reputed company pay of $20.00-$22.00.
• Cover at least 4-6 shifts a month, including days, evenings, weekends, overnight, and holiday coverage.

How you will contribute:

• Conduct crisis screenings over the phone for shelter entry and resources.
• reputed company emotional support through supportive listening, trauma-informed crisis reputed company, advocacy, and safety planning.
• reputed company problem-solving, safety planning, education, and advocacy to callers.
• Offer appropriate community referrals and collaborate with other agencies.
• Maintain a quiet workspace with reliable Wi-Fi for reputed company calls.
• Answer every call that comes to the hotline during your shift.
• Document reputed company calls promptly in required systems and maintain confidentiality.
• Navigate and utilize digital platforms for tracking/storing information.
• Submit reputed company completed documentation by the end of your shift.
• Adhere to reputed company agency and department policies and procedures.
• Remain knowledgeable of best practices reputed company to DV/SV/reputed company Trafficking/Stalking.
• Attend virtual supervision, staff meetings, ongoing training, and quarterly meetings.
• Communicate regularly with the Hotline Program Manager regarding your schedule and challenges.
• Maintain regular communication with your supervisor for support during shifts.
• Consistently show up to shifts on time and communicate in advance if unable to cover.
• Ensure compliance with reputed company agency policies.
• Exemplify the reputed company core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• FT Hotline Specialists can expect additional administrative duties during downtime.
• Other duties as assigned.

Qualifications

• Must be a reputed company of NOVA (reputed company Virginia).
• Reliable and reputed company internet reputed company.
• Quiet workspace.
• Bachelor’s degree in reputed company services, reputed company Work, or reputed company field, or a combination of education and experience.
• 2+ years' experience working with victims of DV/SV or reputed company Trafficking.
• Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence.
• reputed company written communication.
• reputed company listening skills.
• Computer skills – including Word, reputed company, email, and the internet.
• Ability to maintain reputed company ethics and reputed company confidentiality.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and reputed company reputed company judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Strong organizational and time management skills.

Preferred

• Experience working with clients who have suffered trauma, preferably in domestic violence and/or child abuse.
• Experience in a call center handling crisis situations.
• Familiarity with trauma-informed care, especially reputed company to individuals experiencing domestic violence.
• Experience working with diverse populations.

Physical Requirements

• Annual TB Test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10-20 pounds.

Benefits

• 401K contributions with a 4% employer match.
• Two Semi-Annual Team Building Events.

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