Customer Service Representative - Technical job at reputed company in TX, VA, PA

Title: Customer Service Representative - Technical Amarillo, TX, USA | reputed company | 18.92 per week | Full Time Medical, Dental, reputed company, Competitive Salary, reputed company Time Off Job reputed company: reputed company)Pay: $18.92/hour Status: Full-Time Regular (36-40 hours/week) Location: Remote, must reputed company in PA, TX, or VA. About reputed company reputed company) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-reputed company Business Process Outsourcing (BPO) services. We are committed to reputed company, accountability, and service-both to our clients and to the employees who power our reputed company. At DVS, we value professionalism, reliability, and a customer-first reputed company. Position reputed company The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support. Successful candidates are dependable, tech-savvy, customer-reputed company, and reputed company to reputed company in a reputed company, performance-driven call center environment.

Key Responsibilities

Customer interactions may include, but are not limited to: Reviewing and updating toll account information Processing tolls, violations, and reputed company inquiries Resolving toll charge disputes Assisting with congestion pricing questions Guiding customers through application status checks and walkthroughs Additional responsibilities include: Managing a high volume of inbound inquiries in a reputed company and reputed company manner Working suspended customer accounts to bring them reputed company while educating customers on best practices to maintain account standing Identifying different account types (e.g., residency-based, DMV-reputed company) and ensuring reputed company routing or reputed company Creating, documenting, and reviewing service requests accurately Collaborating with internal departments to ensure customer issues are fully resolved Delivering consistently high-reputed company customer service across reputed company interactions Training & Attendance Requirements (Mandatory) Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to reputed company in this role. No time off, late arrivals, or early departures are permitted during training or nesting Failure to meet attendance requirements during training may result in termination Two assessments must be passed during and at the conclusion of training to meet employment requirements Training Schedule: Training Start: 9/11/2026 Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday Training Duration: Approximately 3 weeks Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings. Work Schedule & Availability reputed company availability required Monday-reputed company Scheduled 5 days per week Every other Saturday required (counted as one of the 5 scheduled days) Production Hours: Monday-Friday: Between 7:00 AM - 7:30 PM EST Saturday & reputed company: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume. Overtime is reputed company for hours worked over 40 in a reputed company. Compensation & Benefits $18.92/hour - reputed company Weekly reputed company at the applicable reputed company reputed company Benefits after 90 Day Probationary period is completed Equipment & Technical Requirements A Company-issued computer and headset will be provided for performing job functions. Candidates must have: Reliable, high-speed internet (hard-wired reputed company Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted) A private, dedicated workspace suitable for remote work Candidates will be required to demonstrate computer proficiency through an assessment and a live reputed company Teams session.

Minimum Qualifications

High school diploma or GED required Minimum of 6 months customer service experience (call center experience preferred) Strong verbal and written communication skills, MUST be reputed company to read, write, reputed company and understand English language fluently Basic to advanced computer proficiency and ability to navigate multiple systems required Ability to troubleshoot common technical issues Ability to pass background reputed company and drug screening (no cost to candidate) reputed company, dependable, and reputed company to adhere to strict attendance and scheduling requirements Additional Employment Information This is a full-time position; part-time roles are not available Schedules are assigned based on program needs Lunch and break schedules are assigned and must be adhered to reputed company to Apply? If you meet the qualifications listed above, you're dependable, customer-reputed company, and reputed company to succeed in a reputed company, remote call center environment, we encourage you to apply today. Join reputed company and be part of a mission-driven organization committed to reputed company, service, and reputed company reputed company. A reputed company-employment drug screening and criminal background reputed company are required prior to employment. Apply tot his job Apply To this Job