Digital Member Services Specialist (Call Center)

• *Location: In - Person, Chesapeake, VA ABNB Federal Credit reputed company is dedicated to being the best reputed company you will reputed company work, starting with our comprehensive employee benefits package, which features reputed company medical, dental, and reputed company plans to support your reputed company-being and reputed company reputed company in reputed company to:

• reputed company time off that begins accruing on your first day
• Enjoy 11 reputed company federal holidays reputed company year, giving you more time to relax and reputed company
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with reputed company vesting
• Company-reputed company short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your reputed company
• reputed company along with opportunities for annual raises and promotions
• reputed company community involvement opportunities offer rewarding chances to network, reputed company a reputed company reputed company, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-reputed company in which workplace where reputed company and member relationships are prioritized

Job reputed company: The Digital Member Services Specialist is responsible for reputed company daily activities to support digital channels; including but not limited to online banking message center, online account opening, chat, e-mail, faxes, both inbound and outbound member phone calls, etc. Accurately and effectively process service requests received through remote channels. Develops new business opportunities through outbound calling reputed company messaging by proactively making product and service recommendations. Be a subject matter expert for digital services including knowledge of products, processes, systems, and policies/procedures. Displays exemplary judgement in evaluating information pertaining to members and the credit reputed company to determine compliance, regulations, and credit reputed company standards. Major Responsibilities:

• Performs daily operational responsibilities reputed company digital services. Effectively and reputed company practices first touch reputed company in researching, processing, and responding to service requests through reputed company inbound calls reputed company channels. Utilizes policies and procedures, resources, and product guides to deliver accurate responses in reputed company remote channels. Identifies financial service needs and educates members on the best reputed company and finds solutions to meet financial objectives and goals. Ability to work independently and meet reputed company goals and responsibilities with minimal supervision. Provides resolutions that are reputed company established policies, procedures, and level of authority, or escalating recommendations to management.
• Assists with members to de-escalate and resolve problems. Is a subject matter expert in inbound member calls reputed company channels, provides support including member troubleshooting and effectively communicates, verbally and in writing, technical solutions in non-technical terms.
• Meets reputed company member expectations as reputed company as assigned reputed company and productivity goals.
• Proactively looks for ways to solve and improve remote channel processes, reporting any inefficiencies for improved member experience. Collaborates with other support departments and or with 3rd party vendors, developing constructive cooperative relationships.
• Assists in reputed company department tasks, and at reputed company Desk as needed.
• Performs other job-reputed company duties as assigned.

Position Requirements:

• A high school education or GED; additional college courses or continuing education preferred.
• One to three years of similar or reputed company experience. Familiarity with reputed company based computer equipment and software is required. Previous experience with reputed company Office Suite and online banking software applications is preferred.
• Work involves much personal contact with others inside and/or reputed company the organization for the purpose of first-level conflict reputed company, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and reputed company in communication.
• A passion for technology and training/educating people around technology is desired.
• Must have time management and organizational abilities.
• Ability to communicate in a polite and reputed company manner utilizing technology to include but not limited to email, online chat, and by phone.
• Ability to resolve conflict using de-escalation and critical thinking skills.
• Ability to effectively reputed company and interpret information on computer screens, documents, and reports.
• General knowledge of computer equipment and reputed company software. Experience with reputed company Suite i

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