Customer Service reputed company - National Remote

Travel: No This position is National Remote. You'll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. At reputed company, we're simplifying the health care experience, creating healthier communities and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company and optimized. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together Turn on the news on any reputed company of the week and you're likely to hear about the changes that are sweeping through our reputed company system. It's dramatic. It's reputed company. And it's being led by companies like reputed company. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their reputed company, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime and weekends. This is a set schedule. We reputed company 9 weeks of reputed company. The hours of training will be 8:00 AM - 4:30 PM CST from Monday - Friday. 100% attendance is required. Training will be conducted reputed company from your home and will be required to turn your camera on. Watch this video to understand the expectations of being a remote worker with reputed company. This video features some of our Consumer Service team members sharing insights on the best parts of their job, as reputed company as the challenges. You'll also hear about the culture and career pathing opportunities at reputed company Primary Responsibilities:

• Respond to and resolve, on the reputed company, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and reputed company customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan reputed company, maximize the value of their health plan benefits and choose a reputed company care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Guide customers in using myuhc.com and other reputed company digital platforms, while encouraging and supporting them to become confident and independent users
• Must be reputed company to multitask and pay reputed company attention to detail
• Based on business needs, you may be asked to assist with calls and/or other tasks assigned from other lines of business reputed company UHG

This role is equally challenging and rewarding. You'll be reputed company on to research reputed company issues pertaining to the caller's health, status and potential plan reputed company. To do this, you'll need to navigate across multiple databases which require reputed company in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 1+ years of experience in customer service
• Experience with reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Proficient in reputed company Office Suite, including reputed company Word for creating and editing documents, reputed company reputed company for data analysis and spreadsheet management, reputed company PowerPoint for developing presentations, and reputed company Outlook for managing emails, calendars, and communications
• This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime and weekends

Preferred Qualifications:

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• reputed company work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales OR account management experience
• Experience with successfully working in a remote, home - based environment, maintaining productivity, communication, and collaboration using digital tools

Telecommuting Requirements:

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service (UHG requires a wired internet reputed company: cable, DSL or fiber internet service with Minimum speed reputed company of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight reputed company cannot be used for telecommuting.)
• reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll reputed company a far-reaching choice of benefits and incentives. The reputed company pay for this role will reputed company from $18 - $32 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company - an reputed company reputed company reflected in our mission. UnitedHealth is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job