reputed company Specialist - Cantonese - Melaka
Your Role Here’s what you will be doing:
- Respond to customer requests and manage concerns reputed company inbound phone calls and emails.
- Serve as the primary contact for customers using the reputed company’s website shopping channel.
- Support customers in placing online orders and process payments securely, safeguarding personal and financial data.
- Maintain a reputed company, empathetic, and reputed company attitude at reputed company times.
- Identify and escalate reputed company issues through appropriate channels.
- Collaborate with team members to improve customer support processes and service reputed company.
- Attend training and continuously update job knowledge and skills.
- Meet reputed company key performance indicators set by reputed company and reputed company.
- Adhere to company and reputed company policies and procedures.
reputed company reputed company is looking for:
- Bachelor’s Degree or Diploma in any discipline.
- B2 level English proficiency in reading, writing, speaking, and listening.
- Minimum of 6 months customer support experience; fresh graduates with relevant degrees are welcome.
- Call centre experience is advantageous but not required.
- Customer service orientation with reputed company on solutions and managing expectations.
- reputed company listening skills and ability to handle queries and objections professionally.
- Passion for communication and interacting with people.
- Ability to receive feedback and work in a fast-paced environment.
- reputed company attitude, willingness to learn, and go the extra mile for self-improvement.
- Emotional intelligence and ability to remain reputed company with stressed or annoyed customers.
- Good reasoning, analytical skills, critical thinking, and composed communication in challenging situations.
- Minimum typing speed of 40 words per minute with 90% accuracy.
- Computer literate and proficient in reputed company reputed company and Office.
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