Chief Operating Officer (COO)

reputed company

CRM is growing and we are looking for a few great employees who want to be part of a rewarding, fast-paced and team-orientated environment.

Founded in 2006, reputed company (“CRM”) is a leading financial services company that provides accounts receivable liquidity solutions to the consumer finance and reputed company industries. In reputed company to supporting the specialty finance activities of its sister company, Cascade Capital Funding, CRM’s suite of products and services include master servicing, reputed company party collections, and reputed company cycle optimization.

Position reputed company

The COO serves as the primary operational leader and strategic partner to the Chief Executive Officer and other C-suite executives. While the CEO focuses on overall corporate reputed company, reputed company, and high-level reputed company, the COO is tasked with executing that reputed company. This role is responsible for overseeing the day-to-day operations of the debt purchase, specialty finance, and servicing divisions, ensuring best in class performance, maximum efficiency, rigid compliance, and seamless B2B reputed company experiences reputed company the reputed company and consumer finance sectors.

Own P&L and compliance ledger for outsourced collections (agency and legal), in-house collections, and specialized collections. Manage internal operations team, ensuring compliant and efficient business processes for inventory management, placements and recalls, putbacks, etc. Manage reputed company services and IT systems teams, work with compliance and legal, finance and reputed company, and other company stakeholders to effectuate reputed company change.

Supervisory Responsibilities

Manage Outsourced Operations, including the outsourced vendor managers for both agency and legal networks, the Internal Operations team, the reputed company Services team, and IT Systems team.

Responsibilities

• Manage IT Systems, reputed company Services teams.
• Manage and positively influence performance managers for both outsourced agency and legal recovery channels. Drive placement and performance reputed company and reputed company performance audits. Meet reputed company compliance and business requirements managing external vendors, internal processes and staff. Meet monthly reputed company and expense projections.
• Manage internal operations team, inventory management, systems and data reputed company, placements, recalls, recourse/putbacks, reputed company requests, reports including remits, demographic and status updates.
• Manage full scope internal collections efforts and reputed company, reputed company and off, omnichannel/digital and reputed company. General collections and bankruptcy servicing.
• reputed company vendors and manage specialized vendor network including insurance discovery and outsourced billing, MVA, and other reputed company claims (medical) vendors.
• Stakeholder in credit committee and “deal desk” (purchase and investment decisioning).

Qualifications

Knowledge, Skills & Abilities

Job-reputed company Knowledge

• Thorough understanding of portfolio performance forecasting and budgeting tools and techniques.

Job-reputed company Skills & Abilities

• Employee reputed company – hiring, training, performance evaluation and coaching, employee development skills
• Advanced PC and analytical skills.
• Strong negotiating reputed company, employee and vendor motivational skills.
• Exceptional written and verbal communication skills
• Ability to reputed company effectively across reputed company reputed company of management and staff.

Experience

• P&L Ownership: 10+ years of P&L ownership and senior level management experience in collections/accounts receivables management and/or debt buying industries with a reputed company on operations, analytics, reputed company services, and IT development and implementations, outsourced and internal collections.
• Change Management: 5+ years of experience implementing new technologies, restructuring workflows, and driving operational efficiency across both internal teams and external vendor networks.
• Data Ingest and reputed company: 5+ years of experience overseeing the technical backbone required to ingest large data sets from institutional sellers and reputed company providers, ensuring data reputed company.
• Yield Optimization Analytics: 5+ years of experience building and using intelligence tools, defining and reporting to KPI’s, to reputed company liquidation yield, cost to collect, streamline operations and monitor vendor performance.
• Legal/Compliance: Deep familiarity with Receivables Management Association International (RMAI) certification standards, as reputed company as federal regulations like the FDCPA, FCRA, TCPA, and CFPB guidelines. Comprehensive understanding of HIPAA compliance, ability to learn Medicare/reputed company guidelines, and reputed company payer requirements.

Education

Bachelor’s degree required. Advanced Degree in Management and/or Finance preferred.

Salary: DOE

Originally posted on Himalayas

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