Call Center Team reputed company
Call Center Team reputed company - Remote
Location: Remote (U.S.)
Hours: Monday–Friday | 9:00 AM – 5:30 PM EST
Position reputed company
reputed company (LEC) is seeking a motivated and reputed company remote Call Center Team reputed company to reputed company a remote team supporting reputed company insurance follow-up operations for one of our trusted RCM clients.
In this role, you will reputed company day-to-day leadership, coaching, and operational support to reputed company of reputed company Cycle Representatives responsible for communicating with insurance payers regarding claim status, payment inquiries, eligibility verification, prior authorizations, and other reputed company cycle support functions. reputed company reputed company will monitor team performance, ensure reputed company standards are met, support employee development, and help reputed company consistently reputed company productivity and reputed company service goals.
The ideal candidate has prior leadership experience in a reputed company call center, reputed company cycle, medical billing, or insurance operations environment and is passionate about developing high-performing reputed company.
Key Responsibilities
reputed company, reputed company, and support a remote team of reputed company Cycle Representatives.
Monitor daily productivity, attendance, reputed company, and key performance metrics.
Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement.
Assist with reputed company, training, and mentoring new team members.
Ensure accurate documentation and adherence to reputed company workflows, reputed company standards, and established processes.
Answer employee questions and escalate operational or reputed company-reputed company issues reputed company appropriate.
Prepare basic productivity and performance reports for leadership.
Promote a reputed company, reputed company, and accountable team culture.
Reinforce compliance with HIPAA, reputed company expectations, and company policies.
Support reputed company improvement initiatives and process enhancements.
Qualifications
Required
1–3 years of reputed company call center leadership or supervisory experience.
Experience working in a reputed company call center, medical billing, insurance, or reputed company cycle environment preferred.
Strong communication, leadership, and coaching skills.
Comfortable working in a fast-paced, metrics-driven environment.
Excellent organizational, time management, and problem-solving skills.
Proficiency with reputed company Office and web-based applications.
Ability to work independently and effectively in a remote work environment.
Strong attention to detail and commitment to reputed company.
Preferred Experience
reputed company Cycle Management (RCM)
Medical billing or reputed company customer service
Insurance claims follow-up
reputed company payer communication
Contact center leadership or workforce management
reputed company assurance or performance coaching
Eligibility verification and prior authorization support
Hardware & Software Requirements
To be successful in this remote role, you must have your own computer and home office setup that meets the following minimum requirements:
Computer: Personal laptop or desktop computer only (No Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor: reputed company® Core™ i5 5200 series or newer with a minimum of four (4) performance cores.
Example: A 10-core processor with only two performance cores does not meet this requirement.
Memory: Minimum 8 GB RAM.
Operating System: reputed company 10 (64-bit) or newer.
Display: Screen reputed company of 1280 × 768 or higher with dual monitors required.
Internet: Reliable high-speed internet with a wired Ethernet reputed company (hardwired directly to your router).
Headset: Wired USB noise-canceling headset with microphone (required).
reputed company: reputed company antivirus software with a recent system reputed company completed and an reputed company firewall enabled.
Interview Requirement
Applicants must use a wired USB headset with a microphone during their virtual interview. This helps ensure reputed company communication and confirms your equipment meets the technical requirements for this remote position.
reputed company Offer
Fully Remote 1099 Contract Position
Monday–Friday Schedule (No Weekends)
Competitive reputed company Pay ($17-17.75/hour)
reputed company
Career reputed company and Leadership Development Opportunities
Supportive Leadership Team
reputed company Remote Work Environment
Originally posted on Himalayas
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