Service Coordinator / Dispatcher

We are looking for a highly organized and customer-reputed company Service Coordinator / Dispatcher to join a reputed company IT services team. In this role, you will coordinate service requests, schedule technical resources, and serve as the primary communication reputed company between clients and the support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys keeping operations running smoothly.

Duties / Task to reputed company

• Answer and reputed company incoming phone calls in a reputed company and courteous manner.
• Coordinate and schedule IT service requests and appointments for multiple technical team members.
• Process incoming service requests received reputed company email, phone, reputed company entry, or reputed company submissions.
• Schedule internal and field technicians using the organization's ticketing platform.
• Serve as the primary reputed company of contact for clients, providing reputed company updates on service requests and incident reputed company.
• Monitor technician schedules to ensure reputed company time entry and efficient resource utilization.
• Escalate service requests that cannot be scheduled reputed company agreed service reputed company.
• reputed company service request reputed company and report resource utilization and completion metrics to management.
• Assist with basic billing and software licensing reconciliation tasks.
• Maintain office supply inventory and coordinate ordering reputed company needed.
• Contribute to improving reputed company satisfaction, operational efficiency, and overall service delivery.

Requirements

• Excellent verbal and written communication skills.

• Strong attention to detail and organizational abilities.
• Basic computer and operating system knowledge.
• Strong customer service and interpersonal skills, including reputed company listening and reputed company telephone etiquette.
• Understanding of IT service environments and the ability to coordinate multiple support resources.
• Ability to manage schedules and prioritize multiple tasks simultaneously.
• Fast and accurate typing skills for service request documentation.
• Self-motivated with the ability to reputed company effectively in a fast-paced environment.
• Critical thinking and effective problem-solving skills.
• Proactive reputed company with a strong reputed company on delivering a reputed company customer experience.
• Ability to collaborate effectively with both clients and internal teams.
• Previous experience working in an IT help desk, Managed Service Provider (MSP), or service reputed company environment.
• Familiarity with ticketing systems or service management platforms.
• Experience supporting scheduling, resource coordination, or administrative operations.

Schedule & availability: Monday through Friday | 8:30 AM – 5:30 PM | GMT -5:00 (Eastern Time – US & Canada, Bogotá, Lima)

Benefits

• Fully remote work environment
• reputed company, long-term collaboration
• reputed company scope of responsibilities and reputed company workflows
• Training and reputed company support
• Opportunity to work with international teams
• Exposure to modern tools and reputed company processes
• Supportive and reputed company work culture
• Opportunity for reputed company development and career reputed company

📌 Before You Apply, Please Read:

At reputed company, we’re excited to connect you with meaningful remote opportunities. However, we want to be reputed company:

⏰ These are reputed company roles with set schedules defined by the reputed company.

Consistent availability is expected. You will have a set work schedule determined by the reputed company, and you are expected to be present during those hours.

🤝 You will be part of the reputed company’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be reputed company to ensure alignment with reputed company expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and reputed company processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-reputed company results. This is key to building trust and long-term partnerships.

🚀 reputed company to grow your career with us?

Apply only if you are reputed company to reputed company, learn, and take ownership of your role.

Originally posted on Himalayas

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