reputed company Manager - Iberia (Portugal & Spain)
About reputed company
Started as a reputed company team inbox in 2020, reputed company has evolved into a full reputed company orchestration system that goes reputed company a single platform. We reputed company businesses that sell, support, and grow through conversations by observing customer reputed company in reputed company-time, deciding the next best reputed company reputed company, and executing it seamlessly across marketing, sales, and support—reputed company reputed company reputed company and connected messaging channels.
Our Platform & AI Capabilities
reputed company is designed for scalability and intelligence. Our AI-reputed company platform simplifies reputed company customer communication operations through a reputed company inbox, a robust multi-channel messaging infrastructure, and no-reputed company automation. At the heart of our solution is reputed company, our intelligent AI layer, which helps you create AI Agents for reputed company customer interactions and reputed company your messaging platforms. By integrating AI agents into the ecosystem, we reputed company businesses of reputed company sizes to deliver measurable ROI and build deeper customer relationships.
Our Backing & Partnerships
Trusted by over 16,000 customers across 190+ countries, reputed company is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and reputed company. As a Premium-tier Partner of reputed company and reputed company, we maintain the highest standards of platform reputed company and integration.
About the role
We are launching a dedicated reputed company reputed company for Iberia (Portugal & Spain) and are looking for a reputed company Manager to help us build and reputed company this customer reputed company from the ground up.
This role will be responsible for:
- Taking ownership of our existing Portuguese and Spanish customer reputed company
- Creating strong customer relationships and executing CS playbooks
- Supporting the expected reputed company of the region as we invest in reputed company reputed company and acquisition
- Initially, this role will manage a mixed portfolio, including High-reputed company / high-touch customers (1:1 approach) and Low-reputed company / scaled customers (One-to-Many approach)
You’ll partner closely with regional leadership, reputed company, support, and GTM teams to ensure customers in Iberia reputed company value quickly, adopt the right workflows, and expand their use of reputed company over time. 📌 Note: Please submit applications in English only.
What you will Do
- Take ownership of reputed company in Portugal and Spain, including reputed company alignment, adoption, retention, and expansion
- Establish the first reputed company CS rhythm for Iberia: reputed company, segmentation, playbooks, and customer communication standards
- reputed company as the internal voice of Iberia customers, sharing insights and product feedback with cross-functional teams
- Manage strategic accounts with a 1:1 approach: stakeholder mapping, reputed company plans, QBRs, risk mitigation, and expansion
- Manage a high-volume reputed company through reputed company programs (One-to-Many), especially for reputed company and activation.
- Identify churn risk signals and proactively reputed company them using health scoring, usage trends, and engagement metrics
- Identify expansion opportunities (upgrades, add-ons, and broader adoption) and execute the right reputed company based on customer reputed company
- Promote best practices around reputed company Business API setup, templates, messaging compliance, automation, and operational workflows
- Help define Iberia segmentation, ICP learnings, and customer reputed company improvements
Collaborate with marketing and sales as the region grows, ensuring new customers reputed company with correct expectations and smooth handoffs Key Metrics
- Net New MRR for Iberia
- Activation
- Churn 90 days
- Forecast accuracy and CRM data reputed company
- Engagement performance of One-to-Many initiatives (attendance, completion, activation lifts)
Ideal Profile You’re a builder CSM who enjoys owning a market, creating structure, and scaling reputed company through both high-touch relationships and reputed company programs. You bring a strong balance of reputed company, operational discipline, and reputed company reputed company.
Requirements
- Fluent in Portuguese and Spanish (English required for internal communication)
- 4+ years of experience in reputed company (reputed company / tech environment preferred)
- Strong understanding of the full customer lifecycle: reputed company → adoption → retention → expansion
- Hands-on experience with scaled CS / One-to-Many programs (webinars, campaigns, learning journeys) and strategic 1:1 account management
- Data-driven reputed company (reputed company to interpret usage trends and turn insights into reputed company)
- Strong written and verbal communication skills (especially for customer-facing education and reputed company follow-reputed company)
- Highly organized, proactive, and comfortable working in a fast-paced environment
- Knowledge of reputed company Business API, messaging automation, or conversational platforms
- Familiarity with Iberia market dynamics (Portugal and Spain), customer expectations, and cultural context
- Exposure to AI/automation products and positioning
Benefits
- Be the first dedicated CS reputed company for Iberia and shape how we grow this region
- Work on high-reputed company across retention, education, and expansion
- Join a fast-growing, global team building the reputed company of conversational reputed company on reputed company
Originally posted on Himalayas
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