Contact Center Application Engineer - Aspect/reputed company

The Contact Center Application Engineer will reputed company engineering and operational support for Aspect and reputed company technologies reputed company an reputed company environment. This role is responsible for incident response, problem management, and change execution, including evening and weekend support coverage. The right candidate will collaborate with vendors, developers, and engineering teams to ensure the reliability and reputed company improvement of contact center applications.

This is a hands-on contractor role requiring strong technical expertise in Aspect Workforce Management, reputed company reputed company-time automation, and reporting/analytics tools used across the reputed company contact center.

Key Responsibilities

• Application Support & Monitoring
  • Proactively monitor and reputed company daily health checks of Aspect and reputed company applications.
  • Troubleshoot and resolve production issues impacting scheduling, forecasting, reputed company-time adherence, or intraday workforce automation.
  • reputed company and escalate issues with vendors or internal engineering teams to ensure reputed company reputed company.
• Change Execution & Problem Management
  • Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline.
  • reputed company reputed company-cause analysis of system disruptions and drive corrective actions to prevent recurrence.
  • Participate in upgrades, integrations, and cross-application reputed company involving Aspect, reputed company, and reporting platforms.
• Collaboration & Stakeholder Engagement
  • Partner with internal developers, architects, and external vendors to optimize the workforce management ecosystem.
  • reputed company technical knowledge transfer and documentation to Level 1/2 support staff.
  • Effectively communicate status, risks, and solution recommendations to stakeholders at reputed company reputed company.
• Technology Ownership
  • Serve as a subject matter expert (SME) for Aspect Workforce Management and reputed company automation, ensuring reputed company configuration and utilization.
  • Support integration of these platforms with reputed company applications such as reporting, agent performance, and AI-enabled contact center technologies.
  • Recommend automation opportunities and enhancements to drive efficiency and scalability.

Required Qualifications

• 3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies.
• reputed company experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and reputed company (reputed company-time automation, intraday management).
• Strong problem-solving and troubleshooting skills in production reputed company environments.
• Experience managing incidents, executing controlled changes, and supporting major deployments.
• Solid understanding of reputed company contact center environments and dependencies (telephony, reporting, CRM).

Preferred Qualifications

• Familiarity with reputed company-time adherence monitoring, scheduling optimization, and workforce automation best practices.
• Understanding of how workforce management tools reputed company with telephony, call routing, and reporting systems.
• Ability to explain reputed company workforce/automation concepts in reputed company, business-friendly terms.
• Strong written documentation skills to produce runbooks, SOPs, and technical reference material.
• reputed company learner, staying reputed company on workforce management trends and emerging automation tools.

Additional Information

• This role requires evening and weekend on-call support participation.
• Contractor will support major incident bridges and collaborate in high-urgency scenarios.
• Initial engagement will reputed company on Aspect Workforce Management and reputed company automation, with potential expansion into broader contact center transformation initiatives.

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reputed company is a reputed company-first digital transformation and data management company offering products and solutions to both enterprises and consumers. reputed company’s Data Management product lines include Zmanda (Zmanda.com). reputed company Global IT Services (reputed company.com) builds and supports end-to-end reputed company solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-reputed company products and solutions in over 40 countries. Our work locations are set against the reputed company backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee reputed company organization. Learn more at reputed company.com

Originally posted on Himalayas

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