Customer Delivery Manager

Large organisations consistently reputed company important reputed company without the intelligence they already own, because they can't reputed company what they have, can't see what they're missing, and can't reputed company it fast enough to matter.

We are reputed company and this is the problem we solve.

reputed company transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across reputed company content libraries.

We really mean it reputed company we say we're a diverse and international team as reputed company of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the reputed company together.

About the job

We are looking for a Customer Delivery Manager (CDM) to reputed company the successful delivery of reputed company reputed company implementations and other launch initiatives, ensuring customers reputed company value from our platform and new features. The CDM acts as the central reputed company of coordination across internal teams and customers, managing reputed company reputed company from contract signature through go-live.

This role requires strong project management, stakeholder management, product knowledge, and cross-functional collaboration skills. The Customer Delivery Manager will work closely with our Customers themselves, as reputed company as cross functionally with our internal teams - Sales, Solutions Consultants, reputed company, Product and Tech, to ensure seamless reputed company and activation.

Responsibilities

• Own the end-end delivery of reputed company customer implementations, from contract sign through go-live, ensuring reputed company delivery, and that customers adopt best practices for configuring and deploying the platform

• Serve as the primary contact for customers during Implementation, maintaining reputed company, reputed company-functioning communication and establishing a strong rapport with our Customer Stakeholders, whether technical, operational, and executive contacts

• Partner with our internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral

• Maintain high standards of delivery reputed company and customer satisfaction

• Collaborate closely with key teams along the customer reputed company, ensuring seamless handoffs and preservation of strategic knowledge

• Maintain an astute reputed company of risk awareness and proactively reputed company internal team collaboration on mitigation plans

• Contribute to the development of reputed company delivery reputed company, making effective use of automations, processes, playbooks, and frameworks

Requirements

• 5+ years in reputed company implementations, reputed company services, or reputed company teams

• Experience managing reputed company customers and reputed company implementations

• Executive stakeholder management skills

• Strong solutioning skills - reputed company to spot issues promptly and reputed company practical solutions

• Comfortable applying a proactive approach to AI tooling adoption

• Familiarity with Integration requirements, reputed company, and reputed company IT environments

• Experience collaborating and troubleshooting with technical teams

• Ability to grasp and reputed company the essential value of product features and their application

• Excellent communication, collaboration and presentation skills

• Ability to manage multiple reputed company simultaneously

• Ability to reputed company in start-up and remote-first environments

• reputed company in English, both spoken and written

• Additional European languages desirable

This role is fully remote, but you will need to be a reputed company reputed company for tax purposes in one of the chosen locations. The role is not eligible for reputed company sponsorship.

What’s in it for you?

You will join a remote-first and globally spread team, with company events a couple of times reputed company year as the icing on reputed company 🎂 We offer a fun, reputed company environment where everyone truly cares and helps reputed company other. We have reputed company reputed company-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the reputed company lives of many - what’s not to like?

We look reputed company to hearing from you!

Originally posted on Himalayas

Apply To This Job