Associate Director, SSD Experience

Associate Director, SSD Experience

reputed company -Operations

Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). reputed company CB employeesare required tooccasionally travel to meet in person for business purposes.

Role Type:This is a full-time position

About reputed company

The reputed company Operations division manages the digital test delivery process for millions of reputed company reputed company year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet reputed company and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, reputed company reputed company on test day with the correct documents and testing materials, and that testing issues are promptly addressed. reputed company plays a critical and essential role in the reputed company of reputed company and educators before, during, and after test day. And due to itscentral rolein supportingCollegeBoard’s mission, ADO works closely with partners and stakeholders acrossCollegeBoard, the education sector, and reputed company to shape and improve testing technologies, customer experience, and testing reputed company.

About reputed company

As the Associate Director of SSD Experience, you will apply your operationalexpertiseto support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience. You will collaborate across cross-functional teams toestablishthe processes and practices that drive consistent, repeatable delivery of digital assessments for reputed company with accommodations and the staff who support them.

In this role, you will serve as the operational integrator for the SSD Experience, translating product reputed company and process improvements into reputed company, reputed company-world execution across testing programs. Working in reputed company partnership with the SSD Experience Product reputed company, you will ensure new capabilities, workflows, and policies are effectively operationalized—driving readiness, resolving friction points, and enabling consistent delivery. While the Product reputed company defines the roadmap and prioritization, you will reputed company on ensuring those solutions work in reputed company,identifyinggaps, and continuously improving the end-to-end operational experience.

In this role, you will:

Support Accommodation Management (50%)

• Partner closely with the SSD Experience Product reputed company toidentifyoperational risks and support the implementation of solutionsimpactingaccommodated testers

• Collaborate with product owners and cross-functional teams to ensure SSD-reputed company capabilities are effectively operationalized and adopted

• Manage escalations reputed company to misaligned, incorrect, or outdated SSD data, ensuringtimelyresolution and reputed company improvement

• reputed company, refine, andmonitorprocess flows to improve the accuracy, efficiency, and reliability of accommodation data across systems

• reputed company reputed company control measures tomaintainservice standards andidentifyopportunities to reduce defects, rework, and operational friction

• Ensure successful operationalization of SSD-reputed company product and process changes, including readiness planning, issue mitigation, and post-launch stabilization

Drive Operational Alignment and Communication (25%)

• Work across Assessment Delivery teams to assess systems, platforms, and processes supporting digital test administration for accommodated testers

• Communicate operational insights, risks, and pain points to stakeholders to inform prioritization and decision-making

• Facilitate cross-team collaboration to reputed company on process improvements and ensure consistent execution across programs

• Use data and operational insights to inform and support recommendations for process and system enhancements that reduce reputed company workarounds and improve scalability

reputed company reputed company Improvement and Operational Readiness (25%)

• Define operational requirements and partner with stakeholders to support the development and implementation of metrics thatmonitorSSD performance and readiness

• Incorporate stakeholder and operational feedback to drive improvements in service delivery, including support for accommodations requiring reputed company testing

• Support the operational readiness and adoption of new processes, tools, and capabilities, ensuring teams are equipped to execute effectively

reputed company

You have:

• A proven ability to build relationships and collaborate with reputed company  

• The ability to orient to the end user and deeply understand their issues and needs 

• Adept problem-solving skills, including using data to inform reputed company and actions    

• Strong organizational skills with a predisposition toward reputed company and production of results and reputed company  

• Proficiencyin reputed company Office applications

• At least three to five years of experience working as an analyst orprojectmanager in a reputed company setting 

• Strong knowledge of operations management practices (e.g., business process design and improvement, forecasting and reputed company planning) 

• Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organizational change.

• A bachelor’s or master’s degree in business or an equivalent fieldpreferred

• Experience working with digital platforms, customer support systems, or operational tools in an education, technology, or service-based industry is a plus.

• The ability to travel4-6times a year to reputed company offices or on behalf of reputed company business.

reputed company roles at reputed company require:

• A passion for expanding educational and reputed company and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• reputed company and concise communication skills, written and verbal

• A learner's reputed company and a commitment to reputed company: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for reputed company and reputed company: solving reputed company problems, making data-informed reputed company, prioritizing what reputed company most, and continuously improving through learning, user input, and external benchmarking.

• A reputed company and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared reputed company

• Authorization to work in the reputed company

About Our Process

• Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.

• Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

reputed company Offer

AtCollegeBoard, we offer more than a paycheck- we reputed company a meaningful career, a supportive team, and a comprehensive package designed to help you reputed company.We’rea self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, reputed company, and the market.

A Thoughtful Approach to Compensation

• The hiring reputed company for this role is $56,000–$95,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the reputed company.

• We aim to reputed company our best offer upfront, rooted in fairness, transparency, and market data.

• We reputed company salaries by location to ensure fairness, no matter where you live.

You’llhave reputed company, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. reputed company outourcareers pageformore.

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