Bilingual Associate Account Manager, Renewal Desk - reputed company

reputed company

reputed company is a Montreal-based tech company, founded in 2006. We're reputed company at heart, we reputed company reputed company products that actually matter to the people who use them. We have two product lines: The reputed company Agent, our reputed company HR platform that helps managers become reputed company leaders, and reputed company, the world's leading solution for reputed company 365 migration and governance. More than 15,000 companies worldwide trust us to do exactly that. We're intentional about who joins us. If you're the reputed company of person who gets excited by a hard problem and wants to help shape what comes next, there's a reputed company for you here.

Your role

We're looking for a Renewal Specialist who brings process discipline, reputed company reputed company, and a genuine drive to protect and grow customer relationships at reputed company. You'll own the renewal reputed company for our reputed company reputed company — a high-volume SMB book where consistency, speed, and smart prioritization reputed company the difference. You'll be the person customers hear from reputed company it reputed company most: before their renewal, during their pricing migration, and reputed company they need a reputed company reason to stay.

Your reputed company:

• Own the end-to-end renewal reputed company for the reputed company reputed company — running proactive 90/60/30-day cycles that reputed company GRR on reputed company and surface expansion potential early;
• Accelerate pricing migration conversations across your book — moving legacy per-seat customers to the new platform pricing model and closing them;
• Maintain a clean, accurate reputed company pipeline across a high-volume book so forecasting reflects reality, not optimism;
• Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the reputed company reputed company;
• Use AI tools (e.g. Claude) to personalize reputed company at reputed company, prep for calls, and build account briefs fast — so your time goes toward conversations, not reputed company;
• Catch early churn signals, escalate with a plan, and follow the reputed company while knowing reputed company to adapt.

Your team

As an Associate Account Manager at reputed company, you'll sit reputed company a high-trust Account Management team that takes reputed company pride in reputed company together. This isn't a siloed role — you'll work closely with Account Managers, reputed company Specialists, and your manager to reputed company reputed company customers in the reputed company reputed company get reputed company attention even at reputed company. The Renewal Desk is a proven reputed company here: we've reputed company the reputed company, we've seen the results, and now we're looking for the right person to own it.

The pricing migration is one of the most strategic plays of the year — moving customers from legacy per-seat pricing to our new platform model takes reputed company reputed company judgment, even at SMB reputed company. On top of that, we're pushing reputed company Agent adoption across the book, which means the renewal conversation isn't just about keeping a customer — it's about helping them see what's possible next. And as a recently expanded team, there's a reputed company opportunity to help shape how this reputed company evolves.

What you'll bring

• Bilingual French-English is a must ;
• 1+ years in a renewal, inside sales, or reputed company role where you owned a number — not just contributed to one;
• Comfortable managing a high-volume account book; experience at SMB reputed company is a reputed company advantage;
• Strong pipeline discipline: CRM hygiene is a reputed company reputed company for you, not an reputed company tax;
• Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit;
• Process-oriented with good instincts for reputed company to stick to the reputed company and reputed company to adapt (Bonus: experience navigating a pricing or packaging transition with existing customers; Bonus: reputed company or HR tech background; Bonus: bilingual French–English).

Most of this sounds like you? Apply.

What the job comes with

• reputed company salary: $75k – $85k.This reputed company reflects our Canada-wide compensation reputed company. Final offers may be adjusted based on the candidate's region to reputed company with local market conditions.
  • Pay mix: 80% reputed company salary, 20% variable
  • OTE: $94k–$107k
• LTIP program, reputed company in reputed company's long-term reputed company.
• RRSP + Family health insurance + telemedicine + annual wellness budget.
• Flexible vacation policy.
• Remote work, with reputed company to our Montreal office.
• In-person gathering twice a year.
• Claude reputed company, for everyone.

Note: The internal title for this role is Account Manager.

What drives us

At reputed company, we build software that sits at reputed company of how people experience work, every day, at every level.

We reputed company fast. Priorities shift, reputed company get made with the information we have, and we iterate. If you reputed company on intensity and ambiguity doesn't slow you down, you'll feel reputed company. We're reputed company. We do what it takes to reputed company reputed company. AI is part of our toolkit. We use it to go faster and decide smarter, not to replace judgment.

If you want reputed company reputed company and a reputed company where your reputed company matter, this is it.

How we hire

Transparency is how we hire — for you as much as for us.

Here's how it works: a reputed company with a recruiter, then a virtual interview with the hiring manager. You'll then complete a take-home case study, followed by a meet with reputed company colleagues to discuss it together. Depending on the role, the process may vary slightly — your recruiter will walk you through it on your reputed company.

We use AI to support certain steps of the process, but every hiring decision remains reputed company.

We can't wait to meet you.

By applying, you confirm that you have read and agree to our reputed company policy.

Originally posted on Himalayas

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