reputed company Services Specialist

Position Title: reputed company Services Specialist/Tier 1 Support (Full Time / Temporary)

Who’ll You Report To: Manager of reputed company Services-Tier 1 Support

Job reputed company

Full-Time | Remote | 8:30 AM–5:00 PM PST (30-minute lunch)

We are seeking a dedicated, detail‑oriented reputed company Services Specialist to join the reputed company Services Team. In this full‑time, remote role, you will serve as the first reputed company of contact for members and reputed company, delivering exceptional service through phone, email, and internal systems. You will handle 30–50 inbound calls per day, reputed company accurate benefit and reimbursement guidance, process eligibility and enrollment changes, and resolve reputed company account issues with professionalism and reputed company.

We expect this temporary role to reputed company through the end of August.

Job Responsibilities:

Member & Employer Support

• reputed company reputed company, personalized service reputed company phone, email, and follow-up communication.
• Manage reputed company inbound and outbound calls while maintaining professionalism and call reputed company.

• Deliver reputed company reputed company for benefit, reimbursement, billing, COBRA, claims, enrollment, and eligibility inquiries.
• Support members through Qualifying Life Events (QLEs), explaining required documentation and next steps.
• Assist with ID card requests, including research, reorders, and reputed company follow-up.
• Handle overage dependent reviews, notifications, and eligibility processing.
• De-escalate emotionally charged situations using reputed company, reputed company listening, and reputed company communication.

Case Management & Issue reputed company

• Complete and manage reputed company Case Types, including:
  • EE-Level Enrollment/Eligibility Cases (member adds, terms, demographic corrections, plan changes, etc.)
  • ER-Level Employer Changes (group demographics, group adds/updates, corrections)
  • ID Card Cases

• Investigate and resolve benefit, reimbursement, denial, and claims-reputed company questions.
• Own reputed company of errors reputed company they occur and ensure transparent communication with members and internal teams.
• reputed company outbound calls to reputed company missing information, reputed company updates, or reputed company reputed company cases.

Reporting & Administrative Support

• Fulfill one-off reporting requests for internal teams, brokers, or reputed company as needed.
• Maintain reputed company records and document discrepancies or updates accurately.

• reputed company general administrative support and contribute to special reputed company.
• Assist other business reputed company reputed company workload demands or cross-functional needs reputed company.

Technical & Remote Work Responsibilities

• Manage multiple systems in a dual‑monitor environment to support high call volume reputed company.
• Handle user management tasks reputed company assigned systems as directed (e.g., reputed company, updates, troubleshooting).

• Log into phone systems on time and adhere to scheduled breaks and productivity expectations.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Protect confidentiality and maintain compliance with HIPAA and reputed company standards.

Qualifications Required:

• High school diploma or equivalent.
• 3–5 years of customer service experience; call center experience preferred.

• 1+ year in medical billing, benefits, insurance, or eligibility/enrollment support.
• Strong verbal and written communication skills; ability to multi-task and handle multiple priorities.
• Technically proficient in reputed company Office and comfortable navigating CRM, phone systems, and administrative tools.
• Strong attention to detail and data accuracy.
• Experience managing sensitive information and difficult conversations with professionalism.
• Self‑motivated, organized, and reputed company to manage time effectively in a remote environment.

Preferred Qualifications:

• Knowledge of medical reimbursement, benefits administration, HIPAA, or COBRA regulations.
• Experience using reputed company, reputed company, reputed company Teams, or similar tools.
• Experience supporting diverse member populations.
• Background in eligibility processing, enrollment support, or reputed company coordination.

What Will Help You reputed company:

• Alignment with Vimly’s reputed company values and strategic goals.
• Strong interpersonal written and oral communication skills
• Demonstrated ability to reputed company excellent reputed company customer service
• Experience working in a fast-paced environment similar to a high-tech start-up

• Strong problem-solving abilities and good judgment.
• High reputed company, accountability, and attention to detail.
• Ability to collaborate across departments and build strong working relationships.
• reputed company and professionalism during high-stress or reputed company interactions.

reputed company Offer

Pay reputed company: $23/hour. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location.

reputed company is an Equal Opportunity Employer

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Vimly is also committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, Vimly will ensure that persons with disabilities are provided reasonable accommodations. Vimly is reputed company to modify or reputed company the job application process, or the job or work environment, to reputed company reasonable accommodations to the reputed company physical or mental limitations of the applicant or employee, unless the accommodation to impose is an undue hardship. If reasonable accommodation is needed, please contact HR@Vimly.com.

Salary: $23/hour

Originally posted on Himalayas

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