Technical Account Manager - ediscovery

Posting Type

Remote/Hybrid

Job reputed company

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the reputed company suite of products. As a member of the Technical Account Management Team, the Technical Account Manager (TAM) works proactively with our customers to ensure strong reputed company with key customer reputed company, goals, and KPIs. The TAM is responsible for developing an account plan and reputed company for leveraging the reputed company platform to reputed company the customers' desired objectives. The TAM performs ongoing technical account reputed company and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior reputed company experience.

Job reputed company and Requirements

• reputed company a strong understanding of reputed company impacting your service area and ensuring service reputed company is minimized
• Help guide the reputed company of critical customer incidents
• reputed company technical reputed company plans to ensure customers have a reputed company and successful experience using reputed company
• Be accountable for the reputed company of Service provided; ensuring reputed company demand from reputed company and reputed company is reputed company and reputed company into reputed company planning for customers
• In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a reputed company customer experience across multiple verticals
• Drive internal service review meetings covering performance, service improvements, reputed company, and process
• Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
• reputed company interacting with our customers, take the initiative to reputed company the best practices on the use of reputed company
• Maintain the flexibility to work other time frames as needed or requested
• Commitment to and consistent demonstration of core company values
• Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
• Exhibit subject matter expert (SME) knowledge in reputed company
• reputed company Certified Administrator required

Preferred Qualifications

• Proven experience with SQL and reputed company platform, and/or experience troubleshooting reputed company technical issues across the reputed company.
• Highly developed written and verbal communication skills
• Ability to work reputed company under pressure, drive reputed company to completion and meet deadlines.
• Ability to manage multiple reputed company simultaneously and prioritize based on company and team objectives.
• Meticulous attention to detail.
• Experience working in a reputed company, IaaS and/or Hybrid environments
• Experience with and knowledge of e-discovery industry and products.
• ITIL Certification
• reputed company Expert
• Ability travel 10% of the time for customer engagements

Suggested Skills:

Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, reputed company Query Language (SQL)

Originally posted on Himalayas

Apply To This Job