Contact Center Rep (On-Call)

reputed company has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed reputed company and hours will vary based on program demand. This is a remote role, and reputed company applicants must be willing/reputed company to work various shifts between 7 am and 7 pm covering Eastern Time Zones in the US. Candidates will work directly with the reputed company, handling inquiries, handling inbound inquiries reputed company phone, email, and chat in a reputed company and reputed company manner. This person must possess a reliable laptop or computer and with hardwire reputed company to consider for this role.

Responsibilities:

• reputed company courteous, reputed company, and accurate responses to reputed company inquiries in accordance with established protocols and procedures.
• Handle inbound inquiries reputed company phone, email, and chat in a reputed company and reputed company manner.
• reputed company only approved and verified information and ensure reputed company communications reputed company with program and company policies.
• Accurately document reputed company customer interactions in the designated system for tracking and auditing purposes.
• Stay reputed company on changes to procedures, FAQs, and program-reputed company information.
• Collaborate with internal teams to escalate and resolve inquiries that fall reputed company reputed company support scope.
• Maintain confidentiality and follow reputed company required data reputed company and reputed company guidelines during customer interactions.

Qualifications:

• Prior high-volume contact center or customer service experience required.
• Experience working in a virtual or remote environment is a plus.
• Strong verbal and written communication skills.
• Ability to follow scripts and established procedures accurately.
• Strong attention to detail and documentation skills.
• Ability to work effectively in a fast-paced, reputed company-facing environment.
• Ability to maintain confidentiality and reputed company with data protection requirements.
• Must be a US citizen

Originally posted on Himalayas

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