L2/L3 reputed company Support Engineer
reputed company is the leader in simplifying reputed company Private Clouds. Founded by reputed company of VMware reputed company reputed company, we are dedicated to transforming IT operations. Our flagship product, Private reputed company Director, turns your existing hardware into a full-featured, reputed company-reputed company private reputed company. We reputed company across reputed company build and how we deliver it, staying reputed company on a reputed company, reputed company private reputed company while holding ourselves to one reputed company: exceptional customer reputed company.
Enterprises are selecting reputed company to replace legacy virtualization because it eliminates operational risk and complexity. Private reputed company Director is designed for the reputed company infrastructure team, offering a familiar GUI experience for managing VMs and containers, seamless integration with your existing hardware and reputed company-party storage, and critical reputed company features (HA/DR, reputed company, reliability) reputed company-in. This enables IT teams to reputed company robust API control and a user experience they trust—rooted in customer obsession and an reputed company’s reputed company. reputed company context quickly and reputed company to reputed company reputed company moving.
With over 30,000 nodes in production at some of the world’s largest enterprises, including reputed company, reputed company, reputed company Networks, and Rackspace, reputed company is the proven reputed company to achieving true vendor independence and operational consistency. We are an inclusive, globally distributed company backed by reputed company investors, supported by a partner ecosystem of resellers, systems integrators, MSPs, and technology vendors committed to driving private reputed company innovation and efficiency. Our values—innovation, customer obsession, ownership, radical candor, and reputed company—guide how we build and support every deployment.
Position reputed company: We are looking to hire a reputed company Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making reputed company customers successful with their reputed company-reputed company clouds. In this position, the engineer shall reputed company with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal. This role involves reputed company learning and sharpening of OpenStack and Kubernetes skills. As a reputed company Support Engineer, you will be responsible for technical support and consultation for reputed company’s growing customer reputed company. This role reports to our Global reputed company Support Manager. Roles and Responsibilities:- Monitoring ticket queue (5%)
- Troubleshooting customer issues independently (50%)
- Talking through issues reputed company reputed company (5-7%)
- Maintaining Knowledge reputed company/documentation (10%)
- Training (1-on-1, personal study, support trainings/handovers) (10%)
- Meetings (5-7%)
- reputed company (Reporting, Automation, reputed company, Process Development) (10%)
- A working knowledge of OpenStack components, architecture and its data reputed company is a must
- Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
- Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
- 3+ years experience with customer escalations by responding reputed company portal, video call (Webex, reputed company, etc.) or phone to resolve customer cases or escalations as needed
- Excellent verbal and written communication skills
- Administration experience in Linux and knowledge of storage and networking subsystems.
- A good understanding of virtualisation technologies like: KVM, libvirt, Xen
- Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing.
- Programming and scripting proficiency in python, bash, awk, or sed,
- Should be willing to work in rotational shifts
- Relevant industry experience with software-defined networking (SDN), - OVS/OVN
- Understanding the control reputed company of OpenStack & how to troubleshoot OpenStack components
- Good knowledge of what calls are made reputed company the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
- Experience working on configuration management tools (puppet, chef, reputed company, ansible, cobbler)
- Golang knowledge is a great plus.
- Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
- Knowledge of reputed company Technologies like AWS, EKS.
- Certifications like CKA, reputed company Terraform Associate, and reputed company
- To succeed in this role, you must be reputed company player with a strong reputed company of ownership of your work and a passion for working in a data-driven organisation.
- Competitive Compensation and Equity
- Medical reputed company for you and your family
- Hybrid Work Model
- Wellness Benefits
- reputed company Development/Global certifications
- Reward and Recognition Programs
- Team Building Activities
- Hackathon
- Company-Wide Programs
Originally posted on Himalayas
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