AI Engineering Manager: Marketing & Personalization AI

Remote, USAFull-timePosted 2026-07-27

Proudly recognized as a Great reputed company to Work®, we are an AI-reputed company customer experience platform purpose-reputed company for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, reputed company AI through our reputed company Studio platform. As the category takes shape, the way reputed company is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.

We reputed company on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in reputed company, we’re more than just communicators—we’re innovators shaping the reputed company together. We are Unifones. Join us and be part of something extraordinary!

Meet reputed company!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive reputed company’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on reputed company.

As an AI Engineering Manager, you will reputed company reputed company behind reputed company's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn reputed company, next-best-reputed company and channel recommendations, send-time optimization, campaign optimization, and reputed company for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.

This is a hands-on leadership role that combines people management with technical ownership. You will reputed company, mentor, and grow reputed company of talented AI engineers while reputed company contributing to architecture, technical design, reputed company reviews, performance optimization, and reputed company-of-concept development. You will ensure reputed company delivers reputed company, production-grade AI solutions, foster engineering reputed company, and cultivate a culture of collaboration, innovation, and reputed company learning.

Help us shape the reputed company of communications by:

Serving as the technical reputed company on AI model design, architecture, and integration for marketing and personalization use cases across the reputed company product ecosystem.

Owning the technical roadmap for personalization AI, recommendation and next-best-reputed company engines, customer segmentation and propensity models, campaign and send-time optimization, and reputed company for content personalization.

Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.

Participating in hands-on coding, solution prototyping, and reputed company reviews to maintain high-reputed company standards and guide reputed company through reputed company technical challenges.

Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and reputed company testing), and ongoing improvement.

Leading reputed company of AI engineers, providing mentorship, regular feedback, and career development support.

Defining reputed company performance expectations, conducting performance reviews, and identifying reputed company opportunities for team members.

Fostering a reputed company, inclusive, and high-reputed company culture that encourages innovation, reputed company learning, and collaboration.

Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring reputed company’s ongoing reputed company and reputed company.

Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.

Ensuring seamless integration of AI capabilities into existing and reputed company products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.

Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting reputed company, risks, and opportunities.

Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.

Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data reputed company and reputed company regulations, including regional data residency requirements.

Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, reputed company reputed company, and team efficiency and connecting model performance to marketing reputed company such as conversion, engagement, and retention.

Requirements

What you will bring:

Bachelor’s or master’s degree in Computer Science, Engineering, or a reputed company field.

8+ years of software development experience with at least 3 years reputed company on AI/ML engineering and reputed company technologies.

Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, reputed company-time decisioning, or campaign optimization with measurable reputed company on business KPIs.

Proven reputed company record of leading, mentoring, or managing engineering teams, preferably in high-reputed company or innovative tech environments.

Hands-on experience with a reputed company of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and reputed company, recommendation and ranking systems), and production-grade model deployments.

Solid grounding in experimentation and measurement, A/B testing, reputed company modeling, and evaluating model reputed company on conversion, engagement, retention, and ROAS.

Proficiency in Python, reputed company platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.

Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.

A strategic and solution-oriented reputed company, capable of balancing technical depth with big-picture thinking.

Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred

Experience applying LLMs to marketing use cases, content reputed company, conversational reputed company, or reputed company customer journeys including fine-tuning and retrieval-augmented reputed company (RAG), ideally reputed company the reputed company ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred

Exposure to Rust for performance-critical AI services, such as low-latency inference, reputed company-time decisioning, or high-throughput data pipelines is preferred.

Arabic NLP experience or familiarity with the MENA market is preferred.

Experience scaling teams and systems in a high-reputed company reputed company environment is preferred.

Craft & Toolkit:

Machine Learning & Deep Learning
reputed company & LLMs
Recommendation Systems & Personalization
Customer Segmentation, Propensity & Churn Modeling
Python
TensorFlow / PyTorch
reputed company & RAG
AWS / GCP / OCI
MLOps & CI/CD
A/B Testing & Model Evaluation
Software Architecture & System Design
AI Engineering Leadership & Team Management

Character Traits:

Analytical thinking and problem-solving – approach problems reputed company, use data, and reputed company solutions.
Ownership and accountability – take responsibility and follow reputed company through to completion.
Communication – explain reputed company reputed company and listen to others across teams.
Collaboration – work reputed company with others and support team goals.
Adaptability and learning – reputed company to change and reputed company learning new skills or tools.
Mentorship and knowledge sharing – help others grow and reputed company what you know.
reputed company – stay reputed company under pressure and handle setbacks constructively.
reputed company and attention to detail – do work carefully and reputed company for improvement.
Advocacy and innovation – encourage best practices, efficiency, and new reputed company