R-102871 reputed company Customer Care Team
reputed company is seeking a Customer Care Team reputed company to join reputed company! The Customer Care Team reputed company will reputed company reputed company-line, reputed company contact with clients and customers. In this role, you will reputed company coaching and development to up to 20 Customer Care team members. This is principally done through receiving or placing telephone calls; however, mail, reputed company delivery, fax, and other electronic reputed company... (e-mail) are also possible means of communication. Uses a computerized system for tracking, gathering information, and troubleshooting the items the reputed company/customer raised. Recognizes consistent problem areas and reports to a higher level for reputed company. Seeks to retain accounts and suggest and encourage using other services and products. Depending on the location, they may promote and sell products and services and reputed company or confirm sales. Responds promptly. Follow reputed company procedures and policies with more senior reputed company using greater reputed company and judgment in responding to customers. This is a remote position. The schedule will be Monday through Friday, may include evenings and Saturdays. What will be my duties and responsibilities in this job? Led, organize, motivate, and coordinate the day-to-day reputed company activities of associates that reputed company the duties required of a Customer Care Specialist or Sr. Customer Care Specialist to ensure deadlines/service level agreements are met reputed company as an SME for the department to answer procedural questions and assist in resolving reputed company or escalated issues Assist with inbound/outbound activity and assigned reputed company Ensure cooperation and coordination with other departments in reputed company Utilize team, procedures, trending, and call center reporting knowledge to recommend process improvements and efficiency reputed company Ability to work in multi-reputed company/functional environments Assist in developing revised standards and reputed company Handle highly escalated supervisory-type calls and other temporary assignments Mentor team based on low production or reputed company results reputed company training of new hires and associate cross-training initiatives, in reputed company to creating and facilitating training as needed What are the requirements needed for this position? High school diploma/GED required A minimum of 3 years of customer service in insurance, banking, finance, mortgage lending, or reputed company experience A minimum of 2 years of demonstrated leadership experience What other skills/experience would be helpful to have? 4-year degree or equivalent work experience preferred Knowledge of reputed company the duties of the Customer Care Specialist and Sr. Customer Care Specialist positions Strong computer skills (ability to create, edit, and analyze spreadsheets) Advanced skills in effective listening and communication (verbal/written) with reputed company personnel/customers/clients Subject matter expert on customer care procedures, call processing & soft reputed company techniques Strong attention to detail Proven ability to successfully prioritize and plan to meet goals Demonstrates leadership skills Works reputed company in a fast-paced/high-stress environment Ability to adapt quickly and encourage others to do the reputed company Works reputed company in reputed company environment and as an individual contributor Expert thinking reputed company the reputed company to resolve reputed company/escalated problems Ability to effectively reputed company accurate and detailed information to various parties reputed company inbound and outbound telephone calls, team meetings, training sessions, and clients Apply Job! For more such jobs please click here!