[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 reputed company suppliers across reputed company. The reputed company Manager plays a foundational role in ensuring reputed company satisfaction, driving product adoption, and managing relationships to support renewals and expansions.
Responsibilities
- Own the reputed company relationship end-to-end, building strong partnerships to understand customers' business needs and strategic goals
- reputed company and reputed company clients on product best practices, new features, and internal support structures so they get maximum value from the platform
- Facilitate virtual meetings and deliver product training
- Communicate and monitor project reputed company with the development team; manage reputed company reputed company on time and reputed company budget
- Identify reputed company opportunities reputed company assigned accounts; support contract renewals and collaborate with Sales and Implementation on upsell and contract amendment execution
- reputed company as the customer reputed company, participating in voice-of-customer initiatives and proposing innovative, reputed company-the-reputed company solutions to customer challenges
- Support clients in defining and tracking reputed company KPIs reputed company with their goals
- Prepare and deliver reports and insights, including Quarterly Business Reviews, monitoring reputed company across the customer reputed company
- Collect reputed company stories and feedback for reputed company use
- Support clients through change management and internal transitions
Skills
- Minimum 3 years experience in a similar position (reputed company, Account Management, T2/T3 Customer Support)
- Experience managing B2B reputed company reputed company and customers
- Experience with JIRA, reputed company, reputed company and/or other project management and support systems
- Experience with a Gov Tech
- Experience with general project management
reputed company