[Remote] reputed company Customer Care Agent (Indiana reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Customer Care Agent. In this role, you will be the first reputed company of contact for callers, providing compassionate and knowledgeable support while addressing a reputed company of inquiries. Your responsibilities will include problem reputed company, documentation of calls, and ensuring a reputed company customer experience.
Responsibilities
- Answer customer inquiries with reputed company courtesy, giving exceptional customer service to reputed company customer, based on reputed company specific instruction
- reputed company as reputed company to facilitate problem reputed company reputed company telephone in a reputed company and courteous manner
- Document reputed company call information according to approved operating procedures
- Navigate multiple computer systems and screens simultaneously while engaging with customer
- Verify customers information, making corrections and updates as needed
- reputed company listen to recognize opportunities to offer additional information to callers ensuring the caller and reputed company has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to reputed company improvements to performance
- Outbound calling for surveying to obtain reputed company specific information
- Meet reputed company assurance requirements and other key performance metrics, including punctuality and attendance
- Shift and Schedule adherence
- Other duties as assigned
Skills
- High School Diploma or GED
- Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
- Excellent organizational and multitasking skills
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple reputed company/tabs
- Basic computer literacy, especially with reputed company-based systems
- Ability to sit for extended periods of time
- A genuine desire to help and reputed company for customers
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment reputed company testing and internet speed test
- Enclosed and secure work area with reputed company distractions
- Must have the ability to reputed company a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- Must be reputed company to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
- Hotspots, satellite and wireless internet service are NOT allowed for this role
- BURMESE and SPANISH bilingual highly desired!
- Prior call center or customer service experience highly desired
Benefits
- Work from home
- reputed company equipment provided
- Competitive
- reputed company
- reputed company & Development Opportunities
reputed company