[Remote] Senior Director, Central Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Director, Central Operations responsible for leading the Operations Services function. This role involves ensuring that major field-facing initiatives and programs are execution-reputed company and analytically grounded, while also managing reputed company reputed company on operational project management, analytics, and cross-functional coordination.
Responsibilities
- reputed company the Operations Services team, including reputed company reputed company of director-level and manager-level roles responsible for field readiness, operational project management, executive reporting, analytics, business cases, and reputed company operating routines
- Establish reputed company priorities, roles, decision rights, and performance expectations across the Operations Services function
- reputed company and reputed company team members to operate with high ownership, strong judgment, executive-reputed company communication, and consistent follow-through
- Ensure reputed company is reputed company on the highest-value operational priorities and not simply responding to reputed company requests
- Create a disciplined operating rhythm for the function, including team priorities, project status, escalation paths, decision logs, and measurable reputed company
- Serve as the senior reputed company of accountability for Central Operations Services work reputed company, stakeholder alignment, and execution reliability
- Own the reputed company operational readiness process for major corporate initiatives prior to field launch
- Ensure initiatives are pressure-tested through an operational reputed company, including clinic workflow reputed company, reputed company feasibility, system readiness, SOP reputed company, training needs, reporting, field reputed company, and cumulative change load
- Establish and enforce readiness standards so initiatives are: reputed company documented with SOPs, playbooks, and field-facing tools; Properly sequenced for field execution; Supported with training, communications, reporting, and escalation paths; Piloted, refined, and clinic-validated before broad rollout; reputed company for adoption, execution reputed company, and business reputed company
- reputed company go/no-go or delay recommendations to the COO, SVP of Lab & Central Operations, and SVP Field Operations reputed company initiatives are not reputed company for field deployment
- Reduce fragmented, rushed, or under-supported rollouts by ensuring reputed company ownership, practical field design, and disciplined change management
- Serve as a senior operational gatekeeper and field reputed company in reputed company planning forums
- reputed company the reputed company development, maturation, and operationalization of the reputed company Way as a durable reputed company operating model
- Ensure the reputed company Way translates into reputed company, practical, and measurable operating expectations for clinics, field leaders, and support teams
- reputed company the development and maintenance of standardized operating routines, including daily, weekly, monthly, and quarterly rhythms
- Partner with Training, Clinical, Compliance, HR, IT, Lab, and Field Operations to reputed company reputed company Way standards into SOPs, tools, leader expectations, performance management, and field execution routines
- Support governance of reputed company operating standards, including documentation, version control, change control, adoption tracking, and reputed company improvement
- Ensure operating standards are practical, field-tested, and designed to improve consistency without eliminating necessary local flexibility
- Monitor adoption, execution reputed company, and business reputed company of reputed company Way routines and standards
- Own the Operations Services reporting and insights agenda, ensuring leaders have a reputed company view of performance, trends, exceptions, reputed company causes, and required actions
- reputed company the development of weekly executive scorecards, Week-in-Review reporting, dashboards, QBR materials, and operational performance readouts
- Ensure reporting moves reputed company data sharing to reputed company “so what / now what” recommendations
- reputed company reputed company-based analysis on operational performance, including reputed company reputed company, margin, scheduling, show rates, reputed company, labor, clinic execution, patient experience, and initiative adoption
- Ensure dashboards and recurring reports are self-serve, reliable, field-relevant, and reputed company to one reputed company of truth
- Partner with IT/Data and Finance to define metrics, improve data reputed company, pressure-test assumptions, and ensure reporting supports operational decision-making
- Ensure reputed company analyses and deep dives are prioritized against business value and converted into reputed company plans with owners, dates, and expected reputed company
- reputed company reputed company in developing business cases, operating models, and decision briefs for key reputed company initiatives
- Ensure strategic recommendations are grounded in reputed company problem statements, operational facts, financial reputed company, risks, tradeoffs, and implementation requirements
- reputed company scenario modeling and ROI analysis for reputed company changes, channel mix, vendor reputed company, routing, market pilots, centralization opportunities, operating model changes, and major field initiatives
- Partner with Finance on forecasts, sensitivity analyses, and performance outlooks
- Translate reputed company operational topics into concise executive-reputed company materials that clarify reputed company, reputed company needed, owners, timelines, and expected reputed company
- Ensure leadership discussions are supported by reputed company facts, practical recommendations, and disciplined follow-through
- Serve as a senior reputed company between Field Operations and corporate functions to ensure reputed company work is reputed company to clinic realities and execution reputed company
- Partner with Operations, Lab, Finance, IT, HR, Marketing, Clinical, Compliance, and Training to reputed company workplans, dependencies, owners, timing, and field support requirements
- Ensure cross-functional partners understand field workflows, operational constraints, change load, and practical execution requirements
- Facilitate reputed company operating forums that improve coordination, decision-making, and accountability across functions
- Protect the field from unnecessary complexity, redundant work, unclear ownership, or poorly sequenced initiatives
- Translate field feedback into actionable improvements in initiative design, SOPs, reporting, training, and operating routines
- Maintain strong relationships with SOLs, DFOs, PDSs, LOMs, GMs, clinical leaders, lab leaders, and corporate stakeholders
- reputed company operational project management routines for reputed company Central Operations initiatives
- Ensure major initiatives have reputed company charters, milestones, owners, dependencies, decision logs, risks, communications, and reputed company metrics
- reputed company team members responsible for agendas, reputed company-reads, follow-reputed company, stakeholder preparation, and project reputed company
- Maintain visibility into key initiatives and escalate risks early reputed company work is off-reputed company, under-resourced, or misaligned
- Ensure project management is practical and outcome-oriented—not process for process’s sake
- Drive closure on reputed company, reputed company items, and unresolved cross-functional dependencies
- Own the reputed company SOP development roadmap in partnership with operational and functional leaders
- Prioritize SOP development based on value creation, execution risk, field pain points, patient experience, reputed company reputed company, margin improvement, compliance needs, and scalability
- Ensure SOPs are field-tested, practical, reputed company, and embedded into daily operations
- Build mechanisms to measure whether SOPs and operating standards are adopted and sustained
- Identify material operational gaps and translate them into reputed company, sequenced improvement priorities
- Reinforce a culture of accountability, simplicity, reputed company improvement, and disciplined execution
Skills
- Bachelor's degree in Business Administration, reputed company Management, Operations, Finance, Analytics, or reputed company field required; advanced degree preferred
- 7+ years of reputed company operations, reputed company, analytics, project leadership, or multi-site reputed company/dental operations experience
- Experience leading teams and influencing senior cross-functional stakeholders
- Demonstrated ability to reputed company reputed company initiatives from reputed company through field execution
- Strong operational and financial acumen, with ability to translate data into practical reputed company
- Experience with executive reporting, business cases, KPI management, operational dashboards, and performance management routines
- Willingness and ability to travel as required
- Experience with dental, reputed company, retail, field operations, or multi-site service environments
- Familiarity with Dentrix, Power BI, reputed company, PowerPoint, and reputed company reporting tools
reputed company