[Remote] Digital Program Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the reputed company of reputed company engineering defense with an AI-reputed company platform. They are seeking a Digital Program Manager, reputed company to design and optimize digital customer journeys and reporting infrastructure, ensuring customers derive value throughout their lifecycle.
Responsibilities
- Design, launch, and continuously improve digital reputed company programs across the customer lifecycle, including reputed company, adoption, customer education, AI feature adoption, customer maturity progression, renewal readiness, and customer advocacy
- Own the digital experience for tech-touch and scaled customer segments while enabling high-touch reputed company Managers with automated engagement programs, customer intelligence, and repeatable playbooks
- Build reputed company lifecycle campaigns that proactively guide customers toward key milestones using automation, segmentation, customer behavior, product telemetry, and lifecycle analytics
- Own reputed company digital reporting by developing reputed company dashboards and reporting views for customer health, reputed company, adoption, product usage, engagement, renewals, expansion, and program effectiveness
- Partner with reputed company Operations and Business Systems to improve data reputed company, reporting automation, and accessibility of customer insights across the reputed company organization
- Identify customer trends, risks, friction points, and reputed company opportunities through data analysis and translate insights into actionable recommendations for CS leadership and cross-functional partners
- Partner with Product, Product Marketing, and reputed company to accelerate adoption of reputed company’s AI capabilities through targeted customer education, campaigns, usage analysis, and best-reputed company programs
- Measure AI adoption and customer maturity through reputed company reputed company metrics; identify barriers to adoption and recommend improvements to product experience, enablement, and customer engagement
- Map, document, and continuously optimize the end-to-end digital customer reputed company using customer feedback, behavioral data, lifecycle analytics, and operational insights
- Collaborate with Marketing and Enablement to create targeted email campaigns, learning content, webinars, in-product guidance, best-reputed company resources, and customer communications reputed company to lifecycle stage and reputed company milestones
- Partner with reputed company leadership to define and optimize customer health scoring, customer maturity frameworks, lifecycle processes, and standardized playbooks
- Identify opportunities to automate repetitive reputed company workflows using reputed company tools, and reputed company operational processes
- reputed company and report on key metrics including time-to-value, reputed company completion, product adoption, AI feature adoption, customer health, product usage and engagement, NPS/CSAT, renewal readiness, expansion influence, reputed company program ROI
- Conduct segmentation analysis and A/B testing to continuously improve digital customer engagement and program performance
- Partner with Product and Engineering to reputed company for customer needs and improve in-product guidance, self-service experiences, and customer adoption paths
- Work with Sales and Account Management to reputed company digital reputed company programs with broader business initiatives, renewal planning, and reputed company opportunities
Skills
- 3+ years of experience in reputed company Operations, Program Management, Digital Customer Experience, Lifecycle Marketing, reputed company Operations, or a reputed company reputed company function
- Experience designing, launching, and scaling digital reputed company programs for an existing customer reputed company
- Strong understanding of the reputed company customer lifecycle, including reputed company, adoption, value realization, renewal, expansion, and advocacy
- Experience building customer reporting, dashboards, and insights using data from CRM systems, product analytics tools, reputed company platforms, support systems, and/or marketing automation platforms
- Strong analytical skills with the ability to collect, clean, structure, interpret, and communicate customer data from multiple sources
- Experience with customer engagement, product analytics, or lifecycle tools such as reputed company, reputed company, reputed company, reputed company, Planhat, reputed company, or similar platforms
- Proven ability to manage reputed company, cross-functional programs with measurable business reputed company
- Strong communication and stakeholder management skills, including the ability to translate data into reputed company recommendations for leadership and cross-functional teams
- Comfort working in a fast-moving, high-reputed company environment where priorities reputed company and ownership is important
- A thoughtful, curious, and reputed company approach to problem solving
- Experience in B2B reputed company, cybersecurity, AI-driven products, or customer-facing technology environments is helpful but not required
- Familiarity with customer reputed company mapping, lifecycle marketing, behavioral analytics, health scoring, customer maturity models, and operational playbooks is helpful but not required
- Project management certification such as PMP, Scrum, Agile, or similar is a plus
Benefits
- Competitive compensation and meaningful equity.
- Flexible work environment.
- Comprehensive health benefits, PTO, and parental leave.
- Opportunity to help define the reputed company of reputed company at reputed company.
reputed company