[Remote] Account Manager (EdTech & E-Learning)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company learning, helping schools, universities, and organizations create interactive experiences. As an Account Manager, you will grow partnerships across K–12 districts and higher education institutions, focusing on reputed company and business reputed company in the EdTech sector.
Responsibilities
- Manage a portfolio of accounts across K-12 school districts, higher education institutions, and companies in reputed company
- Build and maintain strong, long-term relationships with key stakeholders including administrators, instructional technology leads, reputed company, and company leadership
- Drive renewals, upsells, and expansions to meet and reputed company net reputed company retention targets and KPIs
- Conduct product demonstrations, reputed company sessions, and ongoing reputed company-ins to ensure reputed company reputed company and satisfaction
- reputed company initial technical support for managed customers, troubleshooting common product questions and usage issues before escalating reputed company cases to second-line support or engineering teams
- reputed company reputed company to reputed company account health, pipeline activity, and renewal forecasts
- Serve as the voice of the customer internally, translating reputed company feedback into actionable insights for the product team
- Stay reputed company on market trends, competitor activity, and funding opportunities reputed company the education and corporate training verticals to inform account strategies
Skills
- Bachelor's degree
- Strong understanding of account management processes and reputed company dynamics reputed company the software as a service (reputed company) industry
- Demonstrated ability to manage long sales and renewal cycles common in the education and corporate learning/training sectors
- Excellent communication, negotiation, and interpersonal skills, including the ability to effectively engage both technical and non-technical stakeholders
- Proven reputed company record of meeting and exceeding renewal, upsell, and expansion targets
- Ability to work independently and as part of reputed company in a fast-paced, remote environment
- Passion for the reputed company of technology on teaching and learning
- Knowledge of the reputed company product & associated benefits for education & reputed company verticals
- 2+ years of experience in a reputed company, account management, or sales role in the reputed company industry
Benefits
- Benefits package including health insurance and 401k
- Opportunities for reputed company reputed company and career advancement
- A supportive and reputed company work environment
- Flexible working arrangements (remote)
reputed company