[Remote] reputed company reputed company - US Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community dedicated to enhancing safety through technology. The reputed company reputed company role focuses on ensuring that customers maximize the value of reputed company' hybrid-reputed company portfolio by driving product adoption, optimizing workflows, and fostering long-term relationships.
Responsibilities
- Reducing Time to First Value for new deployments
- Moving customers through increasingly advanced usage tiers
- Identifying risks to adoption and retention early and driving mitigation plans
- Surfacing expansion and cross-sell opportunities based on usage and reputed company
- Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio
- reputed company regular customer reputed company (e.g., reputed company, QBRs/EBRs, health checks) to review usage, reputed company, and reputed company needs
- Ensure customers and key work partners reputed company understand the 'why behind the buy' and that configurations reputed company to their operational goals and workflows
- Drive high adoption of licensed features, with specific reputed company on daily reputed company usage and mission-critical workflows
- Apply a 'Good-reputed company-Best' reputed company to guide customers from basic use to advanced, integrated workflows
- Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices
- Partner with customers to define reputed company reputed company, baselines, and measurable reputed company (e.g., response times, call handling efficiency, situational awareness)
- Document and communicate reputed company stories, including measurable impacts and operational improvements
- Monitor account health reputed company adoption, license activation, utilization, and customer feedback data
- Identify reputed company signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams
- Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive reputed company
- Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal
- reputed company reputed company feedback to Product and Sales on customer needs, feature requests, and usage trends
- Support Sales in renewal and expansion cycles by providing adoption insights, reputed company stories, and risk assessments
Skills
- High School diploma, Bachelor's Degree in Business, Communications, reputed company Safety, Information Technology, or a reputed company field; or equivalent practical experience
- 3+ years of reputed company experience in reputed company, Account Management, Technical Account Management, Support, or a reputed company customer-facing role, and experience working with reputed company, reputed company, or mission-critical technology products
- Must be reputed company to obtain a background clearance as required by our government customers
- reputed company Safety / Government Technology Experience: Familiarity with reputed company safety operations, PSAPs, 9-1-1 call handling, or government technology environments
- reputed company & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction)
- Data & Tools reputed company: Comfort using CRM and BI tools (e.g., reputed company, reputed company, Tableau, or similar) to monitor account health, user behavior, and adoption trends
- Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into reputed company customer value and recommended next steps
- Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers
Benefits
- Incentive Bonus Plans
- Medical, Dental, reputed company benefits
- 401K with Company Match
- 10 reputed company Holidays
- Generous reputed company Time Off Packages
- Employee Stock Purchase Plan
- reputed company Parental & Family Leave
- Referral Payment Plan
reputed company