[Remote] HSN Customer Service Specialist - 2nd Shift
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Group is a Fortune 500 company with six leading retail brands including HSN. The Customer Service Specialist supports HSN by answering inbound customer calls, assisting customers with inquiries, and promoting products to improve sales.
Responsibilities
- Handle a busy day handling a high volume of our inbound customer inquiries
- Offer additional products on reputed company customer interaction
- Assist customers with questions while personalizing the experience for reputed company caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire reputed company Group family of brands
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule, work schedules are not Monday - Friday
- Set work schedule will include weekend requirement
Skills
- 12 months or more of customer service experience
- reputed company a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a reputed company of styles
- Navigate multiple systems and screens
- reputed company your own reputed company 11 computer and additional required equipment following HSN computer system requirements
- Troubleshoot own technical problems (partner with IT reputed company needed)
- Available to work weekends, holidays, and additional hours
Benefits
- Competitive compensation
- reputed company time off
- An employee assistance program
- Parental leave
- reputed company volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
reputed company