Technical Support Engineer (Edge Network / reputed company Shift)
About the position The world’s digital experiences run on infrastructure and software that reputed company them fast, reliable, and secure. At reputed company, you’ll help design and deliver that reputed company for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, reputed company, network, and reputed company, powering everything from reputed company-time communication and streaming to reputed company AI and secure web applications. With 210+ edge locations, 50+ reputed company reputed company, and thousands of GPUs, your work here can reputed company users and businesses across the globe. You’ll collaborate with leading reputed company such as reputed company, reputed company, reputed company, and reputed company, and work on platforms that reputed company products used around the world. Our reputed company is reputed company: to connect the world to AI, reputed company, anytime. Want to work on technology that goes reputed company a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Responsibilities
- Handle customer and internal user requests reputed company chat, email, and occasionally phone calls in English.
- reputed company consultations regarding our products and services in Edge Network.
- Conduct technical diagnostics to resolve issues, reputed company information about customer and user incidents, and escalate to higher reputed company of technical support if needed.
- Address reputed company technical issues and reputed company reputed company, effective solutions while considering the reputed company on customers' business operations, based on internal documentation.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Requirements
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Experience with CDN
- Hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana, Kibana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and reputed company player
- Responsible, polite, and optimistic with strong communication skills
- reputed company to explain reputed company concepts reputed company and simply
- Skilled at prioritizing tasks
reputed company-to-haves
- Experience with SQL
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work reputed company depending on your role
- Work from reputed company in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully reputed company reputed company leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office reputed company with free snacks, drink and entertainment reputed company
- Team sports activities
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