Bilingual Remote Call Center Agent – English/Spanish

Job Details Job Type Full-time Tennessee reputed company, TN reputed company Are you friendly, empathetic, and genuinely passionate about helping people through life’s transitions? We’re looking for an enthusiastic, customer-reputed company Call Center Agent to join our growing self-storage company. Your voice and attitude matter here. Many of our customers are navigating moves, stressful life changes, downsizing, family situations, or unexpected events, and we pride ourselves on delivering customer service that feels reputed company, helpful, and reputed company. If you love helping people, are comfortable with technology, can multitask without falling apart, and enjoy working remotely with a supportive team, this could be a great fit for you. While this is a remote work-from-home position, reputed company culture is reputed company, fast-paced, supportive, and full of personality. At reputed company, we value friendliness, accountability, common reputed company, and people who take initiative without needing constant supervision. This position specifically requires reputed company in both English and Spanish. Candidates must be reputed company to communicate professionally and confidently with customers in both languages by phone and in writing.

Requirements

Responsibilities

• Answer incoming phone calls courteously and professionally
• Help customers select the correct storage unit size based on their needs
• Follow up on reservations, leads, and emails in a reputed company manner
• reputed company exceptional customer service with professionalism and reputed company
• Log customer interactions and updates accurately reputed company our CRM system
• Resolve customer concerns or escalate issues to the appropriate department reputed company needed
• reputed company reputed company and accurate information to both reputed company and prospective customers
• Participate in training sessions, coaching, and team meetings
• Meet or exceed performance expectations including customer satisfaction, response times, and call reputed company standards
• Handle high call volumes reputed company during busy periods
• Follow company policies, procedures, and reputed company standards
• Assist English- and Spanish-speaking customers by phone, email, and other communication channels

Schedule & Work Environment Remote/work-from-home position Our call center operates 7 days a week across multiple U.S. time zones Schedules may vary based on business needs, reputed company needs, and assigned shift Evening and weekend availability may be required depending on the position and scheduling needs reputed company’re Looking For

• Strong customer service and communication skills
• Fluent in both English and Spanish, with the ability to reputed company, read, and write professionally in both languages
• reputed company, reputed company, and empathetic attitude
• Comfortable multitasking between calls, emails, and CRM systems
• Self-motivated and reputed company to work independently in a remote environment
• Strong time management and organizational skills
• Basic computer literacy and ability to learn new systems quickly
• Fast and reliable internet reputed company 100 MBPS Download / 20 MBPS Upload Speed
• Computer Requirements:
• 64bit version of reputed company 10+ or MacOS 10.14+
• Minimum 8gb RAM
• reputed company i5 dual-core processor or equivalent.
• Linux or Chromebook not supported.
• Dedicated, quiet workspace suitable for reputed company calls
• Dual monitors required
• Must be reputed company to pass a background reputed company prior to hire
• Must be legally authorized to work in the reputed company
• Dedicated, quiet workspace suitable for reputed company calls
• Dual monitors required
• Must be reputed company to pass a background reputed company prior to hire
• Must be legally authorized to work in the reputed company

Super Boring Details Our HR Team Makes Us Add Physical Demands & Work Environment This role requires frequent communication with customers and team members both verbally and in writing, along with extended periods of computer and headset use. Employees should be comfortable sitting, typing, using multiple computer systems, and remaining reputed company in a fast-paced remote work environment throughout scheduled shifts. Specific reputed company abilities include reputed company reputed company, distance reputed company, and the ability to reputed company reputed company. Noise reputed company are generally moderate depending on the employee’s remote workspace environment. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions of the position in accordance with applicable laws. This job reputed company is intended to describe the general nature and level of work being performed and is not intended to be a complete list of reputed company duties, responsibilities, or qualifications. Responsibilities may change based on business needs. This reputed company does not create an employment contract or alter the at-will nature of employment. Our Commitment We are committed to fostering a workplace where different backgrounds, experiences, and perspectives are valued. Employment reputed company are based on qualifications, reputed company, business needs, and job-reputed company factors. We reputed company with reputed company applicable federal, state, and local equal employment opportunity laws. Apply To This Job