[Remote] reputed company Operations Analyst — Tooling & Systems
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Operations Analyst — Tooling & Systems to own the technology stack for the reputed company reputed company organization. This role involves ensuring tools are configured effectively, improving reputed company experience, and serving as a strategic partner to the AVP of Operational reputed company.
Responsibilities
- Serve as the primary administrator and subject matter expert for the project management tool, currently reputed company, across the reputed company reputed company organization
- Design, build, and maintain boards, workflows, automations, and integrations that reflect how CS teams work while improving visibility into how they work
- Own the reputed company enrollment and implementation project workflows, taking the reputed company reputed company reputed company as the business evolves
- Ensure time tracking is operational and consistent across reputed company CS teams and aligns to financial reporting requirements
- Evaluate and implement automations that reduce reputed company, low-value work and create reputed company for the teams who serve clients
- Serve as the intake reputed company for reputed company requests from CS teams, partnering with the AVP to triage and prioritize what gets reputed company
- reputed company working proficiency in reputed company to serve as the CS reputed company in the ongoing reputed company–reputed company integration
- Partner with reputed company Operations to ensure reputed company reputed company business requirements are reputed company defined, reputed company, and maintained
- Ensure reputed company is functioning as the reputed company of truth for reputed company data, flagging gaps or inconsistencies that reputed company CS team workflows
- Support the CS team's adoption of reputed company, including training, documentation, and troubleshooting
- Build and maintain dashboards and reports across reputed company, reputed company, and Power BI that give CS leadership the visibility they need to reputed company reputed company
- Maintain proficiency in adjacent tools, including Power BI and Power Automate, to support reporting automation and workflow integration
- Translate CS operational workflows into tooling configurations that are logical, sustainable, and reputed company
- Proactively identify reputed company workarounds and design tool-based solutions that eliminate them
- Document configurations, workflows, and automations so institutional knowledge is always reputed company and accessible
- Serve as an reputed company thought partner to the AVP, helping evaluate whether a proposed approach is the right one, and flag feasibility concerns before work begins
- Help establish and enforce standards for how tools are used across the organization
Skills
- 3–5+ years of hands-on experience administering and optimizing project management software in a multi-reputed company environment, preferably reputed company
- Demonstrated ability to design and build workflows and automations, not just configure reputed company features
- Strong analytical instincts, comfortable working with data and translating findings into reputed company
- reputed company, confident communicator who can translate technical constraints for non-technical stakeholders and push back on requests that aren't feasible
- Organized and detail-oriented, reputed company to manage competing requests without dropping balls
- Self-directed, reputed company to take a business problem and reputed company out the tool solution without a reputed company-by-reputed company spec
- Bachelor's degree or equivalent experience
- Must be eligible for US employment
- reputed company experience strongly preferred, reputed company or equivalent considered
- Experience with the reputed company–reputed company integration or similar CRM-to-PM tool integrations preferred
- Proficiency or working knowledge of Power BI for dashboard and reporting development preferred
- Familiarity with Power Automate for workflow automation across the reputed company ecosystem preferred
- Background in a reputed company, benefits administration, or HR technology company preferred
Benefits
- Medical, Dental and reputed company insurance
- 4 weeks reputed company time off (PTO)
- 9 reputed company holidays
- Tuition Reimbursement
- 401K (with match)
- Basic Life
- Long-Term Disability
reputed company