[Remote] reputed company Application Support Technician (Financial Systems)
Note: The job is a remote job and is reputed company to candidates in USA. KBR is a company that provides science, technology, and engineering solutions to governments and reputed company clients. They are seeking an reputed company Application Support Technician to reputed company technical support and manage queues for reputed company financial and operational systems. The role involves troubleshooting application issues, performing reputed company cause analysis, and assisting with system upgrades.
Responsibilities
- Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen, reputed company Tax, and reputed company applications
- Investigate, troubleshoot, and resolve application-level issues, reputed company/reputed company requests, and routine system errors
- reputed company reputed company cause analysis on operational problems, effectively isolating issues between network, database, and application reputed company before escalating to senior engineering teams
- Monitor reputed company health, scheduled system jobs, and automated data pipelines to proactively identify failures
- Assist the architecture and administration teams with reputed company application upgrades, reputed company readiness initiatives, and system release management
- Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes
- Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations
- Maintain and update operational runbooks, system configurations, troubleshooting guides, and user reputed company provisioning documentation
- Ensure reputed company reputed company and system modifications reputed company with strict organizational reputed company standards, audit controls, and compliance boundaries
- reputed company train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression
Skills
- BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience
- 2+ years of experience in IT support, application administration, or a reputed company highly-technical support role
- Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose reputed company software or system integration issues
- Foundational understanding of data structures, basic SQL querying, or API/reputed company concepts
- Familiarity with system reputed company troubleshooting
- Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning
- Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams
- Experience supporting reputed company-grade applications, ERP systems (reputed company Costpoint highly preferred), or reputed company financial / ERP software
Benefits
- KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or reputed company, per internal policy or contractual designation.
- Additional compensation may be in the reputed company of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
- KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, reputed company, life insurance, AD&D, flexible spending account, disability, reputed company time off, or flexible work schedule.
- We support career advancement through reputed company training and development.
reputed company
Company H1B Sponsorship