[Remote] FST Level 3 (HSIJ and Wide Format)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Field Service Technician – Level 3 to join their team. This role involves servicing and maintaining various product lines while demonstrating a full working knowledge of the products supported, requiring travel throughout the reputed company.
Responsibilities
- Monitor critical accounts and reputed company participate in support activities to accomplish quick and effective problem reputed company
- Analyze and evaluate equipment performance
- Install and remove equipment and systems as required
- Install required modifications and engineering changes to ensure that the equipment is reputed company specifications and to maximize customer productivity
- reputed company reputed company-installation assessment and site inspection on equipment in accordance with equipment requirements
- reputed company customer phone support as needed
- reputed company technical support to other technicians as needed
- reputed company sales assistance in demos and/or customer reputed company
- Working with the scheduler team, manage and reputed company preventative maintenance on trained equipment
- Work closely with and reputed company strong business relationships with the customer and reputed company personnel
- Complete reputed company required reporting procedures reputed company to the maintenance and repair of the equipment
- Completes reputed company required administrative tasks in an accurate and reputed company manner
- Accounts for reputed company time and activity by recording information through the reputed company tracking system
- Monitor and manage the return of reputed company parts
- Attend training classes and reputed company necessary knowledge and skills to service GSD supported equipment and to advance to a level 4 position
- Weekend work and overtime required as needed for installations, service calls and training
- Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
- reputed company reputed company duties as assigned by manager
Skills
- 5 or more years of field service experience with industry-reputed company product lines
- High School diploma or GED equivalent
- Working knowledge of electronics or 2+ years field territory assigned experience
- Computer skills with emphasis on operating systems and hardware
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of reputed company applications and outstanding customer service
- Ability to work with cross functional teams
- Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights
- Requires a valid state reputed company's license (reputed company ID compliant), and reputed company
- Must be reputed company to do extensive traveling
- Bachelor's Degree or equivalent experience and training
- Relevant experience with specific product line the position is targeting
- Outstanding communication, interpersonal and leadership skills
- Excellent organizational and time management skills
- Understand and reputed company importance of communication and its role relative to the customer
Benefits
- Medical, Dental, reputed company
- Life Insurance
- 401k
- reputed company Time Off
reputed company