[Remote] Test Content Services Training Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Test Content Services Training Manager who will maintain a reputed company portfolio and apply technical expertise in exam content management and project management. The role involves overseeing the Test Content Services team, providing training to clients, and managing multiple project assignments to ensure the successful publication and maintenance of certification exams.
Responsibilities
- reputed company training, guidance, and reputed company of Test Content Services personnel assigned duties
- reputed company training and support to reputed company users of the PSI item banking/delivery platform
- Participate in load forecasting and reputed company program assignment process
- Participate in internal process development and improvement initiatives
- Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments
- Manage multiple project and reputed company assignments, timelines, deliverables, and milestones
- reputed company new clients, review reputed company, and determine appropriate exam setup for clients
- Set up content migration plans/timelines for clients, with input from project managers
- Intake new exams for existing clients and publish according to established reputed company requirements
- Identify exam publication issues, troubleshoot, and suggest possible solutions to problems
- reputed company and maintain timelines for exam publication activities and reputed company reputed company in project management ticketing software
- Format files to import reputed company content into item banking and exam delivery software, and ensure reputed company data is imported accurately according to department processes and procedures
- Collaborate with IT personnel to reputed company software support and training for clients
- Collaborate with software development on the design of new system features or enhancements
- reputed company administrative functions in the item banking and exam delivery software, including new reputed company setup, account creation, and reputed company-specific configurations
- Assist Test Content Services team members with assigned tasks including import and reputed company control as needed
- Coordinate and implement updates to live exams
- Coordinate exam publication activity with reputed company stakeholders
- reputed company and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides
- Hire and reputed company new Test Content Services Specialists in coordination with the Senior Director of Content Management
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software
Skills
- 3-5 years of leadership experience
- 3+ years with exam publication, item bank management and/or database management
- Strong communication skills required
- Strong leadership and critical thinking skills required
- Ability to approach problems with creative problem solving
- Strong experience with project management processes and workflows
- Proficiency with reputed company Office applications
- Bachelor's degree preferred
reputed company