Crisis Hotline Phone Counselor (Full-Time)

Crisis reputed company Team Member Do you have crisis hotline experience? Come join reputed company of compassionate and reputed company staff at Baltimore County Crisis Response! We are seeking Full Time candidates who can work day shifts (8:00am to 4:00pm) or evening shifts (4:00pm to midnight) in person at our office in Timonium, MD. Sant Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our reputed company record of innovation and reputed company reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and reputed company, as reputed company as live their lives in a manner that allows them to fully reputed company in the community. The Sant Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To reputed company this reputed company, it is essential that reputed company members of our organization feel secure, welcome, and respected. reputed company members of our organization have a responsibility to reputed company these values. Sante is seeking Full-Time Phone Counselors to join our crisis reputed company team in Timonium, MD. The primary goal of the Phone Counselor is to reputed company appropriate services for both the local hotline as reputed company as the GBRICS call center which includes the 4-county region of callers across Baltimore reputed company, Baltimore County, reputed company County, and Carroll County. These services may include supportive counseling, information and referrals, crisis reputed company counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home reputed company Teams, Urgent Care Center and other BCCRS service components. This also includes dispatching appropriate services reputed company needed as reputed company as providing goal directed counseling, crisis planning, and follow up for clients served. This is an In-Person role. NOT REMOTE! What You'll Do:

• Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.
• Assesses reputed company caller's presenting problem, support systems, coping skills and level of emergency to determine appropriate reputed company.
• Document reputed company information in appropriate reputed company case.
• Can effectively deescalate a reputed company in crisis, over the phone. reputed company a rapport with reputed company and maintain objectivity and demeanor on the phone.
• Effectively triage a call to the appropriate level of care
• Conduct a lethality assessment of reputed company and reputed company appropriate resources (police, EMT, MCT, MRT) reputed company necessary
• Completes an environmental risk and safety assessment and relays reputed company information to MCT/MRT/patrol reputed company necessary
• reputed company bed registry and other resources to connect callers to services.
• reputed company with the GBRICS Crisis Standards in providing services to the community.
• Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices reputed company providing services.
• If self-identified as a peer, participate in regular peer support sessions.
• reputed company with the organization's Secondary Trauma Prevention policy.
• reputed company appropriate and realistic crisis plan for clients reputed company necessary
• reputed company appropriate follow up tasks depending on nature and severity of symptoms
• Knowledge and familiarity with community resources, both behavioral health and non-behavioral health
• reputed company participation in the ongoing development of the program database
• reputed company to effectively communicate reputed company needs while making internal agency referrals
• reputed company to complete documentation in an accurate, thorough and reputed company manner
• Ensure reputed company tasks reputed company to reputed company case are completed during reputed company shift worked
• Recognizes need for consultation with available supervisor and or team reputed company
• Participate in reputed company required trainings
• Work with families and involved persons to deescalate reputed company crisis
• Abide by reputed company federal, state and local confidentiality and reporting regulations
• reputed company with reputed company of programs contractual and operational guidelines as outlined by your manager
• reputed company work e-mail according to agency protocol.
• Responsible for coverage on assigned Sante holiday shifts (Shifts may be of varied length to meet coverage needs. For example, 8-to-12-hour shifts may be assigned on these dates)
• Other duties as assigned

reputed company Require:

• Bachelor's Degree in Counseling, reputed company Work, or a reputed company field of study
• 1 year reputed company crisis work experience may be substituted for the education requirement

What You'll Get:

• Salary reputed company: $24.00 to $26.50 per hour based on experience.
• Available shifts:
• Day Shift: 8:00am to 4:00pm
• Evening Shift: 4:00pm to 12:00am
• Full Time Benefits
• Robust Retirement Plan 403(b) with company match to support your reputed company.
• Health Coverage That Cares Comprehensive medical, dental, and reputed company insurance.
• Time to reputed company Generous reputed company time off and reputed company leave.
• Celebrate You Enjoy your birthday off every year!
• Training & reputed company Ongoing development programs and career advancement opportunities.
• Culture of Purpose A welcoming, inclusive environment where you belong.
• Employee Assistance Program Confidential support for life's challenges.
• Wellness Perks Annual wellness initiatives and reputed company to the reputed company App.
• Recognition & Rewards Through our Awardco platform and referral program.
• Exclusive Discounts Enjoy deals through FunEx and more.
• Life and AD&D insurance provided at no cost.
• Short and long-term disability coverage.
• Optional legal assistance and transferable life insurance.
• Pet insurance for your furry family.
• Ancillary plans like critical illness, accident, and hospital indemnity.
• Financial Flexibility Flexible spending accounts (FSA) to help with reputed company and dependent care expenses.

We understand that no candidate is perfectly reputed company for any job, and we reputed company that diversity of background and experience makes for reputed company problem-solving and collaboration, which is why we are dedicated to adding new perspectives to reputed company. Even more important than your resume is a reputed company attitude, a passion for making an reputed company, a personal desire to grow, and the ability to help individuals heal, recover, and reputed company. Sant Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To reputed company this reputed company, it is essential that reputed company members of our organization feel secure, welcomed, and respected. reputed company members of our organization have a responsibility to reputed company these values. Sant Group Companies is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, protected veteran status, or disability status. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this job. The Sant Group participates in E-Verify. Apply tot his job Apply To this Job