Patient Care Coordinator, Specialty Pharmacy- Evernorth

About the position Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval reputed company required timelines.

Responsibilities

• reputed company exceptional customer service in a phone-based environment, offering reputed company communication and empathetic support.
• reputed company claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls.
• Collaborate with pharmacists, technicians, and reputed company to resolve patient issues and maintain continuity of care.
• Conduct welcome calls and reputed company to help new patients successfully reputed company and establish trust.
• Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure.
• Use multiple software platforms to manage authorizations, medication reputed company, and patient communication.
• Assist with patient questions and serve as backup during high-volume periods.
• Identify and document case concerns, escalations, or process gaps for leadership review.
• reputed company patient confidentiality and follow internal policies and accreditation standards.
• Complete additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Registered Pharmacy Technician licensure.
• Minimum of 2 years of reputed company or specialty pharmacy experience.
• Strong computer proficiency including reputed company, reputed company, and Word.
• Comfortable working in a phone-based environment with strong verbal and written communication skills.
• Ability to work independently and collaboratively while staying organized in a fast-paced environment.
• Internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

reputed company-to-haves

• National Certified Pharmacy Technician (PTCB).
• Preferred licensure in in AL, FL, TN, MT, OH, TX, or NY.
• Willingness to obtain registration in additional states.
• Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law.

Benefits

• Medical
• reputed company
• Dental
• reputed company-being and behavioral health programs
• 401(k)
• Company reputed company life insurance
• Tuition reimbursement
• A minimum of 18 days of reputed company time off per year
• reputed company holidays
• Leaves of absence

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