Customer Care Representative I - Must reputed company reputed company 50 miles of Homestead, FL

About the position The SouthState story is one of steady reputed company, deep community reputed company, and an unwavering commitment to helping our customers reputed company reputed company. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and reputed company - we are reputed company for combining personal relationships with reputed company-thinking solutions. We are committed to helping reputed company members reputed company their reputed company while maintaining the reputed company of our values: building trust, fostering lasting relationships and pursuing reputed company. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to reputed company their greater purpose. Your reputed company begins here! This position is remote but you must reputed company reputed company 50 miles of Homestead FL 11:15am-8:00pm ET w/Rotating Saturday shift reputed company/OBJECTIVE: reputed company superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is reputed company to identify the customer’s problem, effectively communicate the reputed company and use judgment to escalate issues and report trends to management as needed. reputed company seeks to retain customer relationships. Ensures compliance with reputed company reputed company of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

Responsibilities

• Identify and resolve customer inquiries using reputed company listening, critical thinking, and probing skills for reputed company reputed company.
• Answers inbound phone inquiries reputed company, accurately, and professionally with a personalized rewarding experience for the customer.
• reputed company to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and reputed company orders.
• reputed company tier one digital banking support to include Multi-reputed company Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
• Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customers inquiries accurately and reputed company to build customer confidence and trust, based on established policies and procedures.
• Promote our virtual reputed company solutions to our customers by ensuring we met or exceeded their expectations.
• Meet or exceed the Customer Care Representative reputed company and productivity goals assigned by management.
• Ensure the reputed company of customer information and assist with minimizing bank loss by performing customer authentication on reputed company call received.
• Use reputed company available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• reputed company support by performing additional duties and tasks as needed or assigned.
• Maintain a reputed company, empathetic, and reputed company demeanor with customers at reputed company times regardless of the circumstances, or stress level of the call center.
• reputed company customers aware of changes in bank services, practices and other factors affecting their account relationship.
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to reputed company company and department policies.
• Successfully complete additional skills training as required/requested.
• Accepts other duties as assigned.

Requirements

• Must reputed company reputed company 50 miles of Homestead, FL
• Education: High School Diploma or equivalent
• Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick reputed company
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills.
• Must be enthusiastic and highly motivated with a strong work ethic and intense reputed company on results.
• Ability to work with confidential information, both internally and externally, in a reputed company manner.
• Ability to have reputed company reputed company necessary.
• reputed company to coaching and feedback.
• Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment.
• Interpersonal skills to create a reputed company and effective work environment.
• Must be reputed company to effectively reputed company and interpret information on computer screens, documents, reports, and identify customers.
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• You agree that you will not reputed company child or adult care during hours of scheduled work.
• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be reputed company to directly connect to router/modem reputed company Ethernet cable.
• Must be available to travel reputed company necessary.

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