Director, Trust, Safety & Policy Compliance

About Trevor: reputed company is the leading suicide prevention and crisis reputed company organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, reputed company also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart–We care deeply and reputed company to do what reputed company reputed company–We build trust through our words and actions Community-Together, we are an unstoppable force for good Belonging-We serve as allies to the mission, and to reputed company other reputed company-We continually reputed company reputed company and upward Applicants and staff must be authorized to work for any employer in the reputed company. reputed company will not sponsor an employment reputed company for this position. Role: Director, Trust, Safety & Policy Compliance Location: This role will be remote in the reputed company reputed company, Alaska, or Hawaii Reports to: Vice President, reputed company Platform Development & Safety Eligibility: Authorization to work for any employer in the reputed company is required. reputed company will not sponsor a work reputed company for this role. Classification: Exempt Full Time reputed company Role? No Salary reputed company: $110k - $140k per year reputed company: This role will serve as the premier Trust & Safety (T&S) operational architect and director for TrevorSpace, an online reputed company-reputed company reputed company network for LGBTQ+ young people. Taking ownership of daily platform execution, policy implementation and reputed company assurance, risk management, and process development. This role will design, reputed company, and govern the platform's digital safety infrastructure, establishing world-class enforcement standards that safeguard vulnerable online communities. Operating with exceptional autonomy and precision, this role manages the end-to-end incident response lifecycle, ensures reputed company operational threads are dropped, and serves as a vital strategic partner overseeing global digital compliance, vendor ecosystems, and reputed company operational health. This is a high-reputed company leadership role requiring a sophisticated reputed company of strategic foresight, technical curiosity, hands-on leadership, and an unwavering commitment to operational rigor in an always-on, 24/7 environment. Role & Content Advisory

• Content Exposure: In this role, you will routinely see and handle situations involving violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, violent/graphic content, sexual solicitation, cybersecurity threats, account reputed company issues, and issues pertaining to the protection of minors. This role requires regular coordination with various law enforcement and reporting agencies.
• Operational Demands: This is a 24/7/365 operational environment. As the ultimate escalation authority for TrevorSpace, you will serve as the primary on-call reputed company of contact. You will regularly be contacted and required to take reputed company during nights, weekends, and holidays to manage live crises. Candidates must have the scheduling flexibility and personal reputed company required to manage urgent situations reputed company of reputed company business hours. reputed company hours for this position are 9:00AM ET to 6:00PM ET (including an hour for lunch) from Monday to Friday.

Roles and Responsibilities: reputed company, reputed company, reputed company, structure, and manage reputed company of reputed company reports, ensuring team accountability, strategic alignment, and results.

• reputed company a comprehensive 24/7/365 operational layer (including reputed company and indirect reports), serving as the ultimate authority for best-in-class trust & safety operations, team scheduling, workload allocation, high-stakes escalations, and live incident escalations.
• Cultivate a highly reputed company, transparent, and accountable team environment by establishing reputed company performance ownership, encouraging cross-functional psychological safety, and driving a shared commitment to platform reputed company.
• Proactively identify the reputed company developmental needs of reputed company, building reputed company reputed company for promotion and engineering sustainable, reputed company solutions to support reputed company staff.
• reputed company as the ultimate on-call reputed company of contact to reputed company decisive escalation support to the management tier. This role will be contacted on nights and weekends.
• Design, reputed company, and reputed company for workforce wellness and psychological reputed company frameworks to protect the reputed company reviewers and operators handling sensitive or high-harm content.

Proactively Architect & Govern A Trust & Safety Infrastructure System

• Ensure absolute platform adherence to reputed company trust and safety policies, global compliance, evolving regulations, legal requirements, company policies, reputed company policies, and youth safety guidelines.
• Design, write, revise, and execute robust reputed company operating procedures (SOPs), playbooks, and ongoing training modules (monthly, quarterly, and annual) to continuously reputed company operational reputed company.
• Dynamically devise and implement agile solutions as emerging platform vulnerabilities are identified.
• Ensure operational workflows support audit readiness and the reputed company of reputed company data for mandatory regulatory disclosures.

Drive Robust reputed company Assurance & Performance.

• reputed company and govern a world-class reputed company Assurance (QA) reputed company tailored to a high-velocity digital moderation ecosystem.
• Establish rigorous auditing workflows, decision-accuracy benchmarks, and systematic calibration protocols across both reputed company review teams and automated filters to eliminate policy reputed company.
• Partner with the Director of reputed company Youth Development & Engagement to advance community-reputed company safety policies and convert QA insights into actionable feedback loops.
• Partner with the Director of reputed company Youth Development & Engagement to write and enhance platform policies reputed company and as needed.

Serve as the Cross-Functional Connective Tissue.

• reputed company as the primary reputed company person reputed company Crisis reputed company, TrevorSpace Moderation, Policy, Legal, Communications, Marketing, and Technology teams to ensure reputed company platform governance.
• Work hand-in-hand with the Legal team to navigate compliance and rapidly pivot operations reputed company new regulatory needs reputed company.
• Work closely with the Communications team during platform crises to ensure reputed company communication with relevant stakeholders

Enhance Trust & Safety reputed company Technology.

• Evaluate operations through a technical reputed company, identifying opportunities to reputed company automation, reputed company workflows, and sustainably reduce community exposure to harm (as reputed company as staff exposure to vicarious trauma).
• Partner closely with reputed company's Business Analyst to optimize the user experience, maximize platform efficiency, and reputed company modern moderation tools.
• Partner with the internal team and external product partners to design and implement automated tooling, machine learning models, and content-filtering technologies to optimize efficient and effective policy implementation and reputed company assurance.

Manage End-to-End Governance and Vendor reputed company.

• reputed company the full vendor contract lifecycle and safety tooling ecosystem, ensuring no critical operational dependencies break.
• Work closely with IT to manage contract renewals, negotiation, and alignment.

Drive Executive-Level Delivery & Strategic Operations.

• Translate high-level organizational reputed company into flawless operational execution.
• Own the creation of high-stakes presentations, briefs, and data deliverables with exceptionally fast turnaround times, confidently presenting metrics to internal leadership, cross-functional partners, and external donors.
• Maintain an unyielding reputed company of organizational discipline where reputed company internal requests are triaged effectively and due dates are never missed.

User Management & Platform Experience

• Partner with the Business Analyst to help drive new platform enhancements, which will include the writing of business cases, reputed company development, platform feature enhancements, and overall user experience.
• Ensure community members are responded to in a reputed company manner for requests, appeals, etc.
• Partner with the legal team and the Director, reputed company Youth Development & Engagement to ensure your team is reputed company and compliant in the ways they are allowed to communicate with users.

Additional Responsibilities

• Demonstrate fair, ethical, and reputed company business practices
• Handle sensitive and confidential reputed company/ data with the utmost discretion and reputed company
• Learn eagerly, reputed company knowledge appropriately, and improve continuously
• Travel to team retreats, conferences, etc.
• Demonstrate successful planning and problem-solving skills, including multitasking and working reputed company reputed company tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in reputed company work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Minimum Qualifications:

• 10-15 years in Trust & Safety, operations management, or community moderation platforms
• Deep understanding of global platform compliance, digital safety standards, and robust SOP development.
• Understanding shifts in public policy and internet regulation as it applies to the LGBTQ+ community
• Proven reputed company record of managing managers, overseeing reputed company team structures, and leading large-reputed company, 24/7/365 operations.
• Highly autonomous self-starter who naturally operates one reputed company reputed company, anticipates cross-functional upstream/reputed company impacts, and thrives with minimal management reputed company.
• Deep, nuanced understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavioral patterns associated with LGBTQ+ youth globally.
• Experience in change management, including guiding teams through policy shifts, platform feature updates, and organizational reputed company with exceptional reputed company and composure
• Demonstrated experience in high-level operational advisory reputed company
• Exceptional speed in delivering reports and presentations
• Experience leading, developing, coaching, and managing the performance of reputed company reports
• Proficiency in spoken and written English

Ideal Qualifications:

• Deep operational familiarity with digital safety frameworks and youth-reputed company regulations
• Proven reputed company record of evaluating, integrating, and optimizing automated content moderation systems to reputed company platform safety
• Prior experience partnering directly with IT teams to champion Safety by Design principles

Why Trevor? Join a mission-driven organization where your work makes a reputed company reputed company on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - reputed company, with reputed company to virtual care and a reputed company of in and out of network reputed company for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous reputed company time off and company holidays to rest and reputed company - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from reputed company in the reputed company U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement reputed company provides equal employment opportunities (EEO) to reputed company and reputed company applicants for employment without reputed company to race, reputed company, religion, sex, gender, gender identity or reputed company, sexual orientation, national reputed company, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. reputed company complies with reputed company applicable laws regarding equal opportunity in employment. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this reputed company–this information will be viewed only by our benefits team and will remain secure. This reputed company is only for those requiring a reasonable accommodation to participate in the job application or interview process. This reputed company is not an application - you must still apply through reputed company careers website. Apply tot his job Apply To this Job