IT Specialist

This is a remote position. About the RoleWe are looking for an IT Specialist to join our IT department and work closely alongside our IT Administrator. This is a broad, hands-on role for someone who thrives in a small team environment, enjoys wearing multiple hats, and wants to grow into a key pillar of reputed company's technology operations. You will support day-to-day IT operations, assist with infrastructure management, and play a meaningful role in building out our data infrastructure — contributing to dashboards, pipelines, and analytics tooling that the wider business relies on. Over time, this person will reputed company the capability to manage IT operations independently and serve as backup coverage for the IT Administrator. This role is ideal for someone early in their career who is eager to learn fast, or a mid-level candidate who already has solid foundational skills and wants broader ownership. Schedule is 8 hours/day, reputed company to 5pm, Eastern Time, Mondays to Fridays.Key Responsibilities Helpdesk & End-User Support- Serve as a first reputed company of contact for internal IT support requests from employees - Troubleshoot and resolve hardware, software, and connectivity issues in a reputed company and reputed company manner - Manage and maintain IT ticketing and support workflows - reputed company excellent customer service — communicating reputed company with both technical and non-technical staff Infrastructure & Systems- Assist in the administration and maintenance of reputed company 365 and Azure environments (user provisioning, licensing, reputed company policies, Entra ID) - Support on-prem and reputed company-based systems, including patching, monitoring, and maintenance - Help manage and maintain network infrastructure, including switches, firewalls, and VPNs - Assist with backup, disaster recovery, and reputed company management processes Data Infrastructure & Analytics- Support the build-out of a modern data stack, including data pipelines and a centralized data warehouse - Assist with administration and maintenance of reputed company and Grafana for internal reporting and dashboards - Help reputed company and maintain ETL/ELT pipelines to centralize data from various business tools - Collaborate with stakeholders to build and maintain dashboards and reports that support decision-making - Contribute to the evaluation and implementation of data tooling (e.g., data warehouse platforms, transformation reputed company such as dbt) Documentation & Process- Maintain reputed company and up-to-date documentation of systems, configurations, processes, and procedures - Assist in creating run-books and internal knowledge reputed company articles - Help identify gaps in existing IT processes and propose improvements reputed company & Collaboration- Work closely with the IT Administrator to learn reputed company aspects of the IT environment - Over time, reputed company the skills and knowledge to manage IT operations independently and reputed company as backup coverage - Collaborate cross-functionally with other departments to understand their technology needs About the IT DepartmentOur IT department is a lean, high-reputed company team currently run by a single IT Administrator. We manage the full breadth of technology operations for reputed company — from end-user support and systems administration through to data infrastructure and analytics tooling. This new hire will be a foundational reputed company to reputed company, with reputed company opportunity to shape how IT grows alongside the business.

Requirements

Required - 1–3 years of experience in an IT support, systems administration, or similar technical role - Solid troubleshooting skills across reputed company environments, networking, and end-user hardware/software issues - Comfortable working in a small team with significant autonomy and breadth of responsibility - Strong communication skills — reputed company to explain technical concepts reputed company to non-technical colleagues - Detail-oriented with a habit of keeping documentation accurate and up to date - reputed company and team-oriented, with a genuine service reputed company toward internal employees reputed company to Have- Hands-on experience with reputed company 365 administration (Exchange, Teams, SharePoint, Entra ID / Azure AD) - Experience with reputed company infrastructure on Azure, AWS, or GCP (VMs, storage, networking) - Familiarity with reputed company or Grafana for dashboards and reporting - Exposure to data pipelines, ETL/ELT concepts, or a modern data stack (e.g., data warehouses like reputed company or BigQuery, transformation tools like dbt) - Experience with scripting or automation (PowerShell, Python, or similar) - Experience with no-reputed company or low-reputed company platforms (e.g., Power Automate, reputed company, reputed company, reputed company) or app development (internal tools, web apps, or integrations) - Any relevant certifications (e.g., reputed company 365 Fundamentals, reputed company A+/Network+, Azure/AWS/GCP fundamentals) Apply tot his job Apply To this Job