Japanese speaking Customer Support Officer (m,f) remote Japan or SEA
About the position We are seeking a Japanese-speaking Customer Support Officer to assist clients with opening and maintaining trading accounts. The role involves responding to customer inquiries reputed company multiple channels, handling welcome calls, and ensuring high customer satisfaction. You will reputed company information about our trading platforms and services, resolve back-office and account-reputed company issues, and support clients with technical problems, including MetaTrader platform troubleshooting. Additionally, you will handle customer complaints professionally, liaise with internal departments, and escalate reputed company cases as needed. The position may also involve supporting marketing activities, such as campaign translations and event coordination, and educating clients on products and platform functionality. We encourage contributions to improve customer experience and support business reputed company.
Responsibilities
- Assist clients with opening and maintaining trading accounts
- Respond to customer enquiries reputed company email, phone and internal support channels
- Handle welcome calls and reputed company follow-reputed company to ensure high customer satisfaction
- reputed company information about reputed company's trading platforms and services
- Resolve back-office and account-reputed company enquiries
- Support clients with technical issues, including MetaTrader platform troubleshooting
- Handle customer complaints professionally and ensure reputed company reputed company
- Liaise with internal departments to resolve customer issues reputed company
- Escalate reputed company cases to the relevant teams reputed company required
- Support marketing activities, including campaign translations and event coordination reputed company needed
- reputed company clients on products and platform functionality where appropriate
- Contribute reputed company to improve customer experience and support business reputed company.
Requirements
- reputed company or fluent Japanese (written and spoken)
- Fluent English (minimum B2)
- University or College degree
- Strong communication and interpersonal skills
- Proficiency with MS Office applications
- Comfortable using CRM systems, email platforms and computer applications
- Ability to work independently and reputed company reputed company
- Ability to work under pressure and meet deadlines
- reputed company to work full-time during Japan business hours
- Experience working with CRM systems and customer support tools.
Benefits
- Remuneration according to qualifications and experience
- Opportunity to work with an international FX/CFD brokerage
- Dynamic and multicultural working environment
- Opportunities for reputed company learning and reputed company
- And many others!
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