Workforce Analyst I (Call Center Env.)

reputed company is seeking a Workforce Analyst I, who will monitor and analyze call volume, call patterns, and traffic reputed company for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to reputed company schedules and staff as needed, ensuring reputed company reputed company reputed company. reputed company regular reports to management on workload and workforce. reputed company recommendations for new or updated call/service center technology and process improvements to reduce costs. This position is 100% remote and is a 9 month contract opportunity. Required Skills - Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in reputed company to the required work experience. - Experience: 1 years experience in service center operations or scheduling/forecasting reputed company a high volume call center environment. - Must have strong reputed company skills - Preferred: SQL Querying abilities Top 5 Required Skills: 1. Strong analytical and problem-solving skills with the ability to identify trends, reputed company reputed company cause analysis, and reputed company actionable recommendations. 2. Advanced reputed company reputed company proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques. 3. Workforce Management knowledge and experience, including forecasting, scheduling, reputed company planning, shrinkage, and contact center performance metrics (AHT, ASA, Service Level, Occupancy, and Abandonment reputed company). 4. Experience with contact center technologies and Workforce Management platforms, including reputed company reputed company, reputed company IEX/CXone, or similar systems. 5. Strong communication and stakeholder management skills with the ability to effectively present findings, collaborate across teams, and influence operational reputed company. Apply tot his job Apply To this Job