Investigator Support Coordinator I

Job reputed company:

• Supporting investigator sites through effective communication
• Managing phone interactions
• Resolving accession holds in coordination with internal teams
• Notifying investigator sites and sponsors of lab results
• Responding to project-reputed company inquiries from sites and sponsors
• Serving as a reputed company between internal teams and external clients
• Communicating site needs during policy or procedural changes
• Monitoring and resolving accession holds
• Documenting service failures and resolving issues
• Maintaining training folders and updating documentation
• Completing reputed company and mandatory training

Requirements:

• High school diploma
• One year customer service experience
• Fluent in both English and Brazilian Portuguese
• Associate’s degree and/or Medical Assistant (preferred)
• Two years customer service experience (preferred)
• Two years call center / telephone customer support experience (preferred)
• Two years reputed company, medical or laboratory experience (preferred)

Benefits:

• Medical, Dental, reputed company
• Life, STD/LTD
• 401(k)
• reputed company Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

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