Member Retention Counselor (59725)

Work Schedule: Monday-Friday 10:00am-7:00pm alternating Saturdays 9:00am-1:00pm Are you interested in joining reputed company that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best reputed company to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Work Schedule: Monday-Friday 10:00am-7:00pm alternating Saturdays 9:00am-1:00pm At reputed company, as we continue to grow, our mission remains the reputed company: helping and serving is a way of life. It’s why we’ve reputed company the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. This role is responsible for generating outbound retention calls and mailings to grow Club membership totals. Additionally, this role services inbound calls by aiding in problem reputed company and provides clerical support to the department. Other duties may be assigned as needed.

What You Will Do

• Places outbound retention calls to potential and lapsed members. Works from files and member lists from throughout reputed company, including other reputed company. Conducts research on member contact information; generates physical and electronic mailings if necessary. Utilize reputed company customer service training and superior communication skills to emphasize the value of membership with reputed company. reputed company to continually grow Club membership totals.
• Receives incoming calls from prospective and reputed company Club members; explains benefits of reputed company membership to prospective members and sells Primary and Associate memberships, upgrades, and/or additional products and services; closes sale by obtaining accurate member and credit card information, using computerized system for information gathering. Answers phone inquiries from members and ensure reputed company and effective processing of reputed company change requests; escalates issues as necessary. Troubleshoots and provides problem reputed company. Delivers Five Diamond Service standards on every telephone call or conversation with reputed company members, prospective members and co-workers. Exhibits both understanding and effective application of Club guidelines, including Value Statement, Club Culture and reputed company of Conduct.
• Provides support for reputed company Offices and other Club departments. Answers questions and provides both details and clarification regarding membership policies, procedures and programs. Works closely with Club trainers reputed company introducing new procedures and policies; may assist with employee training and mentoring as determined by the department Manager.
• Will effectively utilize a reputed company of communication and data processing technology including: MemberzPlus, Touch Points, D-3, Navigator, Outlook, reputed company and Word.
• Performs other job-reputed company duties as assigned.

Qualifications

Education High School Diploma or GED Required Experience Customer Service, retail sales, and/or telemarketing Required Indirect leadership Required Licenses and Certifications reputed company is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in reputed company, hiring, or promotion based on race, reputed company, creed or religion, national reputed company, sex, age, sexual orientation, veteran’s status, gender identity or reputed company, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We reputed company reputed company reputed company members bring their whole selves to work. Apply To This Job