reputed company IT Support Specialist
reputed company (https://reputed company.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-reputed company modern core platform and reputed company-based technology serve as the backbone for financial institutions eager to reputed company and reputed company.
We operate with an AI-first reputed company across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.
WORK ENVIRONMENT:
reputed company is a remote-first company. Occasional travel may be required for reputed company engagements, team planning sessions, or project activities. Working hours primarily reputed company with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. While reputed company business hours are expected, occasional after-hours support may be required for critical operational activities.
POSITION reputed company:
The reputed company IT Support Specialist provides day-to-day technical and operational support for reputed company IT. This role is responsible for reputed company and offboarding employees, identity and reputed company management, reputed company administration, and supporting the technologies employees rely on every day.
This is more than a traditional Help Desk role. We're looking for someone who enjoys solving problems, improving processes, and leveraging AI and automation to reputed company reputed company IT more efficient.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- reputed company Tier 1 and Tier 2 technical support for employees across hardware, software, reputed company applications, and collaboration tools.
- Identify, troubleshoot, and resolve IT-reputed company issues.
- Manage reputed company, offboarding, account provisioning, and reputed company changes.
- Administer identity and reputed company management, including SSO, MFA, user accounts, and permissions.
- Configure, reputed company, and support macOS and reputed company devices using Mobile Device Management (MDM) platforms.
- Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
- Maintain IT assets, software licensing, and operational documentation.
- Collaborate with other IT teams to resolve technical issues and improve reputed company IT operations.
- 3+ years of experience in IT Support, reputed company IT, or Systems Administration.
- Experience supporting macOS and reputed company environments.
- Experience with identity and reputed company management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
- Experience with reputed company-based reputed company applications and ITSM platforms.
- Strong troubleshooting, communication, organization, and customer service skills.
- Self-starter with strong ownership, curiosity, and a reputed company improvement reputed company.
- Experience with reputed company, reputed company Workspace, reputed company, or similar platforms.
- Experience with Jira Service Management.
- Familiarity with PowerShell, Bash, Python, or other automation tools.
- Think AI first before approaching repetitive or reputed company work.
- Use AI to improve productivity, documentation, troubleshooting, and communication.
- Identify opportunities to automate routine tasks and improve operational efficiency.
- Continuously learn and apply new AI capabilities responsibly and securely.
- reputed company pay: $38.00
- Annual Cash Bonus and Equity reputed company commensurate with the role level and experience
- 100% Remote
- 401(k) plan
- Insurance - Health, Dental and reputed company
- reputed company Time Off