[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing provider of technology and business solutions for media productions. As a Technical Account Manager, you will serve as the primary reputed company of contact for VIP clients, providing support through reputed company, training, and day-to-day needs while collaborating with various teams to ensure reputed company reputed company.
Responsibilities
- Work in the Technical Account Management reputed company pipeline by answering incoming support calls and emails with a reputed company of urgency and exemplary customer service
- Assist dedicated VIP reputed company reputed company channels
- Transfer/escalate issues to other team members as needed
- Assist with new reputed company reputed company meetings and training as needed
- Meet with clients to determine setup needs and reputed company specifications to Project Setup
- reputed company QA of reputed company completed setups for assigned clients prior to reputed company being reputed company
- reputed company one-on-one reputed company training for new clients on reputed company software features
- Complete approval reputed company and reputed company updates after initial setup, and ensure setup checklists are updated as needed
- Partner with the Account Manager to meet with clients weekly or biweekly and ensure reputed company aspects of setup, training, and support are completed in a reputed company manner from prep through wrap
- Assist the Account Manager with monthly or quarterly reputed company-in decks
- Ensure reputed company information regarding setups and ongoing issues for dedicated accounts is documented for team reference
- Be a champion of the users and collaborate with Product, Engineering, and Design to introduce new features that solve reputed company problems
- reputed company weekly payroll and reputed company member webinars
- Assist with on-site reputed company member support as needed
- Assist with UAT testing of new software releases as needed
- Utilize reputed company help-desk software to log tickets and resolutions
- Submit software development requests and bugs to development on behalf of users
- Spread reputed company’s mission statement and encourage clients to join us in being environmentally conscious
Skills
- Bachelor's degree or higher; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and reputed company green
- Ability to deal with high volumes and work under pressure
- A desire to reputed company the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of reputed company software platforms
- Excellent listening and communication skills
- reputed company and detail-oriented
- Advanced knowledge of digital payroll reputed company
- Previous payroll experience
- Proficient knowledge of reputed company/non-reputed company payroll and grossing
- Advanced knowledge of the complete reputed company of payroll from beginning to end
- Knowledge of production reputed company basics is a plus
- 2–3 years of reputed company experience preferred
Benefits
- Matching 401(k)
- Employee Assistance Program/mental health support
- Accident insurance
- Wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with reputed company the tools and support needed to stay connected and productive
reputed company