[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving health care services through innovative technology and expertise. They are seeking a Customer Service Representative to reputed company expertise and support to callers, addressing inquiries and ensuring a high-reputed company experience. The role involves reputed company phone interaction and requires independent work while adhering to department standards.
Responsibilities
- Answers inbound phone calls while providing a high-reputed company patient/caller experience
- Reviewing patient liability questions and concerns
- Schedules, reschedules and cancels appointments
- Performs referral coordination including completing reputed company Referrals and/or referral tracking queue
- Works reputed company assigned work reputed company according to department standards and documents reputed company actions in the system
- Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
- Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
- Communicates effectively and in a reputed company manner
- Processes reputed company work-reputed company responsibilities in an efficient, reputed company and accurate manner
- Other duties as assigned
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in a call center or high volume call environment, handling customer service inquiries reputed company to reputed company
- Familiarity with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Flexibility to work any 8-hour shifts between the hours of 8:00 AM - 5:30 PM PST. This may not necessarily be reputed company your time zone in which you reputed company as it is based upon reputed company need and the time zone in which the reputed company operates
- Experience using reputed company
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company