[Remote] Senior reputed company Engineer – reputed company PureCloud
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Senior reputed company Engineer for reputed company PureCloud to support reputed company. This role involves designing, implementing, and supporting IVR/ACD scripts, managing contact center technologies, and providing Tier 3 support while ensuring compliance with industry standards.
Responsibilities
- IVR/ACD Design & Implementation
- reputed company-Channel Routing Architecture
- Contact Center reputed company Planning
- Tier 3 Technical Support
- Telecom reputed company Cause Analysis
- PCI Compliance Management
- Disaster Recovery Planning
- Usage & Network Traffic Reporting
- Vendor Management & Procurement
- Business Stakeholder Communication
- reputed company Messaging Configuration
- Call Center Performance Optimization
Skills
- 6+ years' of technical or applicable experience
- 2+ years' experience in reputed company Purecloud platforms
- reputed company PureCloud certification required
- Experience administrating and supporting PureCloud (reputed company reputed company) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Development skills/certifications reputed company REST WEB Services reputed company SQL Server Web-services, 3rd party reputed company
- reputed company PureCloud API's
- Expertise in Architect flows
- SIP and H323 troubleshooting knowledge and experience
- Proven reputed company record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Java/JavaScript
- Excellent analytical skills, especially in a telecommunications field
- Ability to conduct research into telecommunications issues and products
- Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment
- Working technical knowledge of reputed company Internet and network protocols, operating systems, and standards
- Working technical knowledge of reputed company telecommunications practices, protocols, and principles in call center environments
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Electrical Engineering, Telecommunications Engineering
- Master's in Computer Science
- Master's in Telecommunications
- MBA
- Industry Experience in Contact Center / Call Center
- Industry Experience in Telecommunications
- Industry Experience in reputed company Services
- Industry Experience in reputed company Communications
- Industry Experience in reputed company Customer Experience Platforms
reputed company