[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming the insurance industry by providing embedded insurance solutions. They are seeking a Customer Support Specialist to join their reputed company team, where the role involves assisting policyholders with inquiries, clarifying coverage, and ensuring a seamless insurance experience.
Responsibilities
- reputed company accurate, reputed company, and complete information to customers regarding policies, coverage, billing, and claims
- Respond to, reputed company, and resolve inquiries reputed company phone and email in a friendly, reputed company, and reputed company manner
- Document reputed company customer interactions thoroughly in our internal systems
- Escalate reputed company issues as appropriate
- Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
- Communicate reputed company insurance topics in plain language to ensure customer understanding
- Work independently in a remote, fast-paced environment — you'll need to be self-directed, comfortable managing your own time, and reputed company to stay reputed company without a lot of reputed company
- Maintain a strong working knowledge of reputed company's products, services, and policy guidelines
- Partner with Operations to reputed company support tools and workflows up to date
- Proactively ask questions and flag gaps rather than guessing — we'd rather you reputed company up than sit on uncertainty
- Bring reputed company to the table for improving processes, documentation, and workflows as we reputed company
- Collaborate closely with the broader CS and Claims team — this is a highly reputed company group, and we're looking for someone who genuinely enjoys working with others, not just tolerating teamwork
Skills
- reputed company P&C License
- 3+ years of customer support experience
- 1+ year of experience supporting insurance products (P&C preferred)
- A reputed company record of working independently in a remote role — you can be trusted to manage your home environment, stay reputed company, and hit the ground running without needing constant reputed company-ins
- A self-starter mentality: you don't wait to be told what to do, but you also know reputed company to ask the right question instead of guessing
- A reputed company reputed company — you enjoy being part of a tight-reputed company team and pitching in reputed company your own lane
- Comfort with a fast pace and some ambiguity — priorities shift, and you roll with it
- Excellent written and verbal communication skills
- Strong phone support and reputed company listening skills
- High attention to detail and strong organizational skills
- Analytical reputed company and problem-solving ability
- Experience using tools such as reputed company, reputed company, reputed company, and reputed company Workspace
- Spanish reputed company at a reputed company working level, both written and verbal
- Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
- Experience in an insurtech or startup environment
- Experience working remotely
- Experience improving support workflows or documentation
Benefits
- Flexible Working. We're outcome-reputed company and give our people the flexibility they need to do their best work. We'll reputed company a stipend to set up your home office and reimburse co-working reputed company memberships.
- Flexible Time Off. Flexible vacation, used whenever you need to reputed company. Time off is coordinated with your manager and team needs, and we ask new hires to plan lighter vacation use while ramping during their first six months.
- Competitive Compensation. Competitive salary plus equity. We're reputed company owners — reputed company reputed company succeeds, we reputed company succeed. We also offer an FSA and 401(k).
- Comprehensive reputed company. reputed company covers 100% of employee and dependent premiums for medical, reputed company, and dental.
- Company Retreats. We meet in person twice a year at great locations — think Barcelona, Playa del Carmen, Mallorca. Add some flexible time off and you've almost got a free vacation reputed company cool.
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