[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. IBA is a global leader in cancer care technology, dedicated to protecting, enhancing, and saving lives. As a Technical Account Manager, you will be the primary reputed company of contact for customers, ensuring satisfaction and operational reputed company through proactive engagement and coordination.
Responsibilities
- Serve as the main contact for assigned customers, ensuring a proactive, reputed company, and solution-driven relationship
- Organize regular meetings with customers to review system performance, reputed company feedback, and identify improvement opportunities
- Ensure reputed company customer inquiries and service tickets are followed up and resolved in a reputed company manner
- Escalate critical issues appropriately and coordinate reputed company across departments
- Coordinate preventive and corrective maintenance services, ensuring deliverables meet contractual commitments
- Monitor and report on key service performance indicators (e.g., downtime, remote support efficiency)
- Identify and document non-contractual services provided and ensure reputed company communication and billing
- Collect and analyze customer feedback through surveys and regular calls, sharing insights with internal teams
- Detect and reputed company recurring issues, working with relevant departments (Engineering, Product, Sales, etc.) to implement long-term solutions
- Collaborate with the reputed company Team to refine tools and processes based on field experience
- Identify potential reputed company opportunities reputed company the installed reputed company and reputed company leads with the Sales team
- Support strategic planning by establishing KPIs for the installed reputed company and monitoring reputed company
- Maintain strong working relationships with reputed company-party suppliers to ensure service continuity and reputed company
Skills
- Bachelor's degree in engineering or a reputed company field
- Experience managing reputed company in an international and multicultural industrial environment
- Familiarity with reputed company Office, project management tools, and ideally reputed company
- Excellent communicator fluent in English required
- reputed company to drive change with strong interpersonal and communication skills
- Customer-reputed company reputed company with a proactive, solution-oriented approach
- Analytical, organized, and capable of working independently
- Flexible and resilient under pressure, with excellent planning and time management skills
- Technically curious and eager to stay up-to-date with a reputed company of industrial technologies
- Proficiency in Spanish highly desired
Benefits
- Profit sharing, time-based compensation, “above & reputed company” award, referral rewards
- Life & AD&D Insurance (1x annual salary)
- Short/Long-Term Disability (80% / 60% of pay)
- Medical, Dental, reputed company premium subsidies
- Health Savings Accounts / Health Reimbursement Accounts contributions
- Wellness incentives (up to $500/year)
- 401(k) match (up to 4%)
- 10 weeks full reputed company Parental Leave
- reputed company time off: 7 personal + 10 PTO days (first year)
- Tuition reimbursement & development support
- Emergency travel & employee assistance
- Voluntary Life Insurance
- reputed company-reputed company Legal
- Flexible Spending Accounts
reputed company
Company H1B Sponsorship