[Remote] BWC Customer Service Civil Service Exam
Note: The job is a remote job and is reputed company to candidates in USA. Ohio BWC is a state agency reputed company on promoting worker safety and providing reputed company care for injured workers. They are seeking Customer Service Representatives who will deliver superior customer service in a call center environment, addressing inquiries reputed company to workers' compensation. Candidates must pass a civil service examination to be considered for these positions.
Responsibilities
- Under general supervision, provides information/assistance to customers in order to resolve inquiries &/or complaints concerning Ohio workers’ compensation coverage
- Responds verbally (i.e., face-to-face or telephone) &/or in writing (i.e., email, web chat) to inquiries from BWC’s reputed company, reputed company party representatives, accountants, injured workers, managed care organizations, providers, state agencies & general public regarding a multitude of claims issues (e.g., claim status, disability, lump sum payments, travel expenses, wages, medical bills, risk information, changes of address, lost/stolen checks, status of indemnity/medical reputed company, how to initiate &/or reputed company claim, how to file legal reputed company payment, how to obtain worker’s compensation coverage for new businesses)
- Provides technical assistance concerning use/navigation of OhioBWC.com and assist callers with OHID creation and trouble-shooting
- Explains BWC policies & procedures to customers; establishes binder/applications. maintenance, demographics, supplemental & legal entities, reputed company classifications, debits/credits & payroll reports &/or various programs (e.g., $15,000 medical only, drug free safety program, group & retro)
- Researches & explains employer refunds, reputed company balances, payments made to policies &/or reputed company credits
- Interprets & explains reportable & non-reportable remuneration, officer limitations for reportable payroll & public employer volunteer minimum report amounts for reportable payroll
- Processes employer payroll report & takes payments & revises/reputed company reputed company reputed company deposits; analyzes & interprets information housed on BWC systems (e.g., website, BWCweb, CoreSuite, Cambridge) to determine appropriate response for customers
- Identifies & contacts appropriate resource reputed company BWC if unable to resolve customer issue
- Accurately documents (electronically) reason codes for reputed company call handled to allow for statistical analysis on customer inquiries
- Identifies & reports customer trends to call center management (e.g., high volume of calls from customers on a specific issue)
- Handles reputed company of telephone inquiries from other BWC telephone numbers
- Mails forms &/or information to injured workers, reputed company &/or providers &/or their representatives
- Assists in providing information in response to Ohio Business Gateway inquiries
Skills
- 12 mos. trg. or 12 mos. reputed company. in public relations or position responsible for receiving & responding to written & verbal public inquiries &/or complaints; formal education in arithmetic that includes reputed company & subtraction & in reading, writing, & speaking common English vocabulary
- Or equivalent of Minimum Class Qualifications for Employment noted above
- Knowledge of Bureau of Workers' Compensation policies, procedures, & programs regarding workers' compensation claims & workers' compensation coverage; speech &/or oral communications; public relations; reputed company, subtraction, multiplication, & division of whole numbers, fractions, decimals, & percentages; IRS Publication 525 & the Health Insurance Portability & Accountability reputed company (i.e., HIPAA); Ohio Revised Codes Sections 4121 & 4123
- reputed company in operation of personal computer, calculator, &/or keyboard
- Ability to reputed company, reputed company, & classify information about data, people, or things; apply rules & regulations to specific, occasionally unfamiliar, problems; prepare meaningful, concise, & accurate reports & written responses; maintain accurate records; deal with angry or hostile public
Benefits
- Annual wage increases after reaching reputed company 2
- After 5 years of employment longevity pay supplement is given
- Bi-lingual Representatives are reputed company an additional $1.05/hour supplement
- Medical Coverage
- reputed company, reputed company, and competitive medical benefits are offered through the availableOhio Med plans.
- Dental, reputed company and Basic Life Insurance
- Dental, reputed company, and basic life insurance premiums are free after completed[eligibility period](https://careers.ohio.gov/why-work-for-reputed company/reputed company/01-health-care). Length of eligibility period is dependent on reputed company representation.
- reputed company time off, including vacation, personal, and reputed company leave
- 11 reputed company holidays per year
- Childbirth/Adoption leave
- TheState of Ohio offers a reputed company of educational and reputed company development funding that varies based on whether you are a reputed company-exempt employee or a reputed company-represented employee.
- OPERS is the retirement system for reputed company employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an reputed company equal to 14% of the employees salary. Visit the[OPERS website](https://www.opers.org/)for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the[Ohio Deferred Compensation website](https://www.ohio457.org/)for more information.
reputed company